Job Description

Reports To:

Executive Director

Status:

Full-Time, Exempt

Location:

Broken Arrow Neighbors

Position Summary

The Client Services Coordinator serves as a primary point of contact for individuals and families seeking emergency financial assistance through Broken Arrow Neighbors. This role is responsible for guiding clients through the intake and assistance process with empathy, professionalism, and integrity, while also ensuring accurate documentation, fiscal accountability, and compliance with organizational policies.

This position requires a balance of compassion and clarity. supporting individuals during moments of crisis while maintaining firm, consistent program guidelines. The ideal candidate is detail-oriented, emotionally intelligent, and comfortable working in a fast-paced, mission-driven environment where no two days are the same.

Key ResponsibilitiesClient Intake & Support

Serve as a frontline point of contact for individuals seeking emergency financial assistance. Conduct intake interviews with empathy, professionalism, and clear communication of program expectations and requirements. Collect, review, and verify all required documentation to determine eligibility for assistance. Communicate decisions respectfully and clearly, maintaining dignity and compassion in every interaction. Navigate difficult or emotionally charged situations with professionalism, patience, and boundaries.

Financial Assistance Processing

Evaluate assistance requests in accordance with established program guidelines, funding availability, and budgetary limitations. Prepare, document, and process approved payments accurately and in a timely manner. Work closely with the Financial Administrator to ensure proper approvals, documentation, and reconciliation of payments. Maintain strict confidentiality and adherence to organizational policies and procedures.

Data Management & Reporting

Accurately enter and maintain client records, financial documentation, and service data. Track assistance outcomes, trends, and usage to support reporting and funding requirements. Support audits, internal reviews, and data requests with organized, thorough documentation. Utilize spreadsheets and internal databases to ensure accuracy and accountability.

Non-Profit Team Support & Organizational Flexibility

Support food pantry operations, community distributions, and special events as needed, including holiday programs and large-scale service days. Assist with basic operational needs during high-volume periods to ensure smooth service delivery. Occasionally drive organizational vehicles for deliveries or event support (valid driver's license required). Collaborate with staff and volunteers to ensure a seamless, respectful client experience.

Qualifications

Associate's degree required; Bachelor's degree preferred (social services, human services, nonprofit management, or related field). Experience in client services, social services, nonprofit work, or a related field strongly preferred. Strong organizational, documentation, and data management skills. High level of emotional intelligence and ability to maintain boundaries in emotionally demanding situations. Excellent written and verbal communication skills. Proficiency with basic technology, spreadsheets, and database systems. Ability to manage multiple priorities while maintaining attention to detail.

Work Environment

This position regularly involves working with individuals experiencing crisis or hardship. The ideal candidate demonstrates resilience, empathy, and professionalism, and understands the importance of self-awareness, teamwork, and boundaries in sustaining meaningful, long-term impact. This organization is looking to find the right person to join our ever-evolving team, while creating a culture of impact and change.

Generous PTO package annually, 100% paid employee benefits, and being able to help serve our communtiy!

Broken Arrow Neighbors is a large-scale basic needs agency that provides assistance with dignity, serves with compassion, while empowering the future of our clients and their families, providing over 85,000 services to our neighbors in need annually.

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Vision insurance
Application Question(s):

Why would you like to work at Broken Arrow Neighbors?
Work Location: In person