Job Description

Client Services Assistant / Receptionist / Front desk agent

Are you passionate about making a real difference in the lives of families? Join our supportive team and be part of meaningful work that matters--while enjoying competitive pay and comprehensive benefits (available for team members working 20+ hours per week)!

Partners with Families & Children (Partners) prevents, interrupts and repairs cycles of abuse and neglect within families. We are a nonprofit that has been around for 36 years providing exemplary programs for families and an encouraging and fulfilling work environment for staff.

Exciting news! We're embracing a better work-life balance with a 4-day workweek-- Monday through Thursday, totaling just 36 hours a week!

Hiring a

Part-Time (20 hours/week) Client Services Assistant / Receptionist / Front desk

Summary:

This position is responsible for providing support to the CAC Team and to victim families, including scheduling, documentation, client records maintenance and communications.

Essential Job Duties and Responsibilities

: To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below.

1. Maintain strict standards of confidentiality;

2. Demonstrate comprehensive knowledge of policies and procedures to assist in a coordinated response to all CAC calls regarding reports of child maltreatment;

3. Make initial contact with victim/family on arrival to CAC, ensure necessary documentation is collected and entered into appropriate database(s);

4. May provide child supervision during CAC visit;

5. Provide information about CAC services to child victims and families and assist families in accessing services and referrals recommended by the CAC;

6. Create and maintain case files and ensure that all appropriate data is entered

7. Provide support to the CAC team by facilitating a safe, comfortable and confidential environment for exchange of information and provision of services;

8. Assist the CAC team with Protected Health Information, general communication and documentation, and evidentiary record keeping;

9. Responsible for billing of medical services when appropriate;

10. Responsible for No Hit Zone service and needs;

11. Other duties as may be assigned.

Qualifications

: To perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skill and/or ability required to perform this job.

Education/Experience

: To perform this job successfully, an individual must have:

a Bachelor's degree in a related field OR a minimum of 2 years of related experience
Pay range:

$22.00 - $25.00 hourly

Our benefits are:

Two (2) options of medical plans (including vision): PPO or HSA (Health Saving Account). Dental plan Retirement plan 401(K) with employer match Life insurance, AD&D, and Long-term disability (min. 30+ hr./week) Employee Assistance Program (EAP) Generous accrued paid sick and vacation hours. Tiered paid vacation time. 12 (TWELVE) days of vacation your first year! 10 paid holidays + 1 additional paid floating holiday Access to online learning platforms Ongoing training and continuing education opportunities. Flex work schedule We are a NHSC HRSA approved site. You may reach their website at https://NHSC.hrsa.govThis designation promotes Loan Repayment Program (LRP) https://nhsc.hrsa.gov/loan-repayment/nhsc-loan-repayment-program Various employee recognitions Other benefits in our facility: massage chair, game room, variety of snacks and healthy food options at a very low-cost in staff break room, and many more.....
Job Type: Part-time

Pay: $22.00 - $25.00 per hour

Expected hours: 20 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Vision insurance
Education:

Bachelor's (Preferred)
Work Location: In person