Job Description

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Locations

Craighead County, Jonesboro, AR
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Position Type

Full Time Hourly
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Employee Type

Employee
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Work Model

On Site
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Salary

$16.35

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GENERAL DESCRIPTION OF POSITION

The Client Services Administrative Assistant works under the direct supervision of the Client Services Manager

to assist with the day to day operation of the Client Services Department.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Serves as the Customer Service Representative for a portion of the workday, addressing client inquiries, resolving issues, and ensuring a positive customer experience.

2. Provide clerical support to the Client Services Manager, and Director of Client Services, including handling correspondence and other administrative tasks.

3. Assist with client eligibility processes for the client services department.

4. Maintains work flow of Client Services by implementing cost reductions and standard operating procedures. This duty is performed daily.

5. Provides instruction and technical support to field and central office staff related to utilization of

computer software applications. This duty is performed daily.

6. Compiles, maintains, and updates the Client Services database and records. Generates various reports as needed. This duty is performed daily.

7. Provides information to and from the Client Services field office staff by answering questions and requests. This duty is performed daily.

8. Resolves administrative problems by analyzing data from Client Services Field operations and identifying

possible solutions. This duty is performed weekly.

9. Evaluates equipment use in field offices and calls for necessary repair and maintenance. This

duty is performed irregularly.

10. Schedules and assigns administrative projects to Client Service field staff. This duty is performed monthly.

11. Tracks data and reports statistics for required surveys. This duty is performed monthly.

12. Orders, maintains, and delivers supplies and equipment to field offices in accordance with approved budgets, and travels to field offices as needed to ensure adequate inventory and distribution. This duty is performed as needed.

13. Perform any other related duties as required or assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty mentioned

satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability

required.

EDUCATION AND EXPERIENCE

High school, plus specialized schooling and/or on the job education in a specific skill area; e.g. data

processing, clerical/administrative, equipment operation, etc, plus 12 to 18 months related experience

and/or training. Or equivalent combination of education and experience.

RESPONSIBILITY FOR FUNDS, PROPERTY and EQUIPMENT

None.

SUPERVISORY RESPONSIBILITIES

None.

COMMUNICATION SKILLS

Ability to read and understand documents such as policy manuals, safety rules, operating and

maintenance instructions, and procedure manuals; Ability to write routine reports and correspondence.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide numbers. Ability to perform these mathematical skills using

money and other forms of measurement.

CRITICAL THINKING SKILLS

Ability to solve practical problems and deal with a variety of known variables in situations where only

limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or

diagram formats.

SUPERVISION RECEIVED

Under general supervision where standard practice enables the employee to proceed alone on routine

work, referring all questionable cases to supervisor.

PLANNING

Limited responsibility with regard to general assignments in planning time, method, manner, and/or

sequence of performance of own work operations.

DECISION MAKING

Performs work operations which permit frequent opportunity for decision-making of minor importance

and which would not only affect the operating efficiency of the individual involved, but would also

affect the work operations of other employees and/or clientele to a slight degree.

MENTAL DEMAND

Moderate mental demand. Operations requiring almost continuous attention, but work is sufficiently

repetitive that a habit cycle is formed; operations requiring intermittent directed thinking to determine or

select materials, equipment or operations where variable sequences may be selected by the employee.

ANALYTICAL ABILITY / PROBLEM SOLVING

Moderately structured. Fairly broad activities using moderately structured procedures with only

generally guided supervision. Interpolation of learned things in somewhat varied situations.

USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS

Occasional use of highly complex machines and equipment; specialized or advanced software programs.

ACCURACY

Probable errors of internal and external scope would have a moderate effect on the operational efficiency

of the organizational component concerned. Errors might possibly go undetected for a considerable

period of time, thereby creating an inaccurate picture of an existing situation. Could cause further errors,

losses, or embarrassment to the organization. The possibility for error is always present due to

requirements of the job.

PUBLIC CONTACT

Frequent contacts with general public, patrons, or other outside representatives, wherein the manner of

handling these contacts has a bearing on the organization's position and operation.

EMPLOYEE CONTACT

Contacts of considerable importance within the department or office, such as those required in

coordination of effort, or frequent contacts with other departments or offices, generally in normal course

of performing duties. Requires tact in discussing problems and presenting data and making

recommendations, but responsibility for action and decision reverts to others.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS

Not indicated.

PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS

Not indicated.

SOFTWARE SKILLS REQUIRED

Basic: 10-Key, Typing

Proficient: Microsoft Office, Database, Web-Based Systems

ADDITIONAL INFORMATION

Not indicated

PHYSICAL ACTIVITIES

The following physical activities described here are representative of those that must be met by an

employee to successfully perform the essential functions of this job. Reasonable accommodations may

be made to enable individuals with disabilities to perform the essential functions and expectations.

While performing the functions of this job, the employee is regularly required to sit, use hands to finger,

handle, or feel, talk or hear; frequently required to reach with hands and arms; and occasionally required

to stand, walk, climb or balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift

and/or move up to 50 pounds; regularly lift and/or move up to 10 pounds. Specific vision abilities

required by this job include close vision; and color vision.

ENVIRONMENTAL CONDITIONS

The following work environment characteristics described here are representative of those an employee

encounters while performing essential functions of this job. Reasonable accommodations may be made

to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Basic Qualifications

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QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty mentioned

satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability

required.

EDUCATION AND EXPERIENCE

High school, plus specialized schooling and/or on the job education in a specific skill area; e.g. data

processing, clerical/administrative, equipment operation, etc, plus 12 to 18 months related experience

and/or training. Or equivalent combination of education and experience.

SOFTWARE SKILLS REQUIRED

Basic: 10-Key, Typing

Proficient: Microsoft Office, Database, Web-Based Systems