Job Description

Why Work Here?

We are looking for a self-motivated and energetic experienced customer service representative, able to work on site at a client location. Our successful candidate will have a history of customer service experience, excellent interpersonal and communication ability, a high level of emotional intelligence, professionalism and the knowledge and ability to solve technical challenges in a fast-paced environment!

Main Responsibilities

Respond rapidly to service calls and produce results to the satisfaction of the customer's needs and with professionalism

Monitor product requirements (supplies-par levels) and establish proactive delivery of supplies to have on at client site as needed

Support your supervisor's supply chain and device inventory control

Monitor equipment to insure optimal operation

Schedule and monitor preventative maintenance

Deliver service that creates positive memorable experiences for your clients

Basic Qualifications:

High school diploma or equivalent education

Exceptional customer service, organizational and time management skills

Innovative thinker who is a team player and inspires others to achieve goals

Excellent organizational skills with strict attention to detail

Demonstrated hands-on technical aptitude and the ability to learn new technologies

The desired candidate must have their own car to travel between multiple locations during the day. Mileage is expensed.

Desired Qualifications:

Background in print, copy, scan, fax devices

3+ year experience with a B2B service provider is a plus

Professional certification is a plus. A+, Network+, etc.

Understanding of network infrastructure and software applications is a plus

References required

Company DescriptionTechio is a next-gen technology management company that partners with healthcare organizations to customize and transform their Input/Output technology operations. We deliver comprehensive solutions from streamlining healthcare workflows to round the clock management of their critical I/O infrastructures.

Job Type: Contract

Work Location: In person