Job Description

Job Summary

Are you a responsible, stable, yet fun-loving individual? Do you thrive when interacting with others and enjoy working in a positive, collaborative team? You might be what we're looking for! We are seeking a full-time Customer Service Representative to be the face of our practice. The preferred candidate is punctual, reliable, and has schedule flexibility.

You'll welcome visitors, clients, and their pets to our brand new facility, answer phone calls, emails, and texts, schedule appointments, check clients out and take payments, leave messages for our DVM and Technician staff, complete daily office tasks, and do what it takes to serve our patients and clients in a busy environment.

The ideal candidate is a great communicator with a strong work ethic who is interested in a meaningful role with a supportive team that has a variety of personalities.

Duties

Take all incoming phone calls and respond to emails and texts to ensure the appropriate people receive all relevant information Welcome fellow employees, clients, and visitors when they enter the building, and give them any pertinent information or directions Assist with additional administrative tasks such as data entry, copying, downloading and linking files, and client communication by phone, email, text platform, etc. Communicate clearly with co-workers in a fast-moving, ever-changing environment Adapt quickly to change Express compassion and a willingness to serve and assist clients, fellow employees, and the pets we care for, even during their rough times Go above and beyond to make anxious clients comfortable

Qualifications

Must have graduated from high school, received a G.E.D., or equivalent Has previous experience with word processing programs and basic Windows computer skills Pay attention to details while under pressure, yet remain calm and composed Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills Well-versed in taking telephone calls and remaining calm in stressful situations 1+ year of fast-paced receptionist experience or veterinary practice job experience preferred, but not required Have the ability to manage multiple digital communication platforms Self-motivated to do daily tasks and keep yourself busy. A can-do, helpful attitude is a must! Physically able to carry 40 pounds Willingness to be helpful to everyone, both clients and fellow employees, even when they are under stress

About Gentle Vet Animal Hospital

Gentle Vet is working hard to provide noticeably better care and service in our brand-new facility. We want our coworkers to have great work experiences, and as a result, we will give the clients and pets a great experience. We want to focus on quality medicine, and while wellness is important, too, we focus hard on tough cases and exotic medicine. This creates an ever-changing communication environment. We will try to help you reach your full potential through training and mentoring.

Understanding our Values:

Established in 1970, Gentle Vet is a full-service, veterinary hospital dedicated to providing kind and compassionate care to animals in the community. We strive to give our clients the small town experience while giving our patients the most advanced quality of care in our brand new facility. Our leadership team aims to create a supportive work environment where you will be challenged and inspired, while helping animals and their owners. We value specialized training and encourage our growth for all our team members.

Our Core Values:

Client Centric Excellence Team Focused Give-A-Hoot Fun Dependable
Our Investment in You:

Health insurance plan PTO 401K Retirement plan Uniform allowance Employee pet discount
At Gentle Vet, we promote a healthy work-life balance for all team members. We welcome applicants from diverse backgrounds and believe that different perspectives contribute to overall team success. If you are ready to take your veterinary career to the next level and be part of an innovative team, Gentle Vet Animal Hospital is excited to meet you!

APPLICATION PROCESS

If this opportunity interests you, then we look forward to meeting with you! Please submit your application by taking the following steps.
Only applicants who complete all steps will be considered.

1. Survey:
As a part of our selection process, we ask all applicants to complete a short, 10-12 minute survey from Culture Index. Please copy and paste the following link into a separate browser window to complete:

https://go.cultureindex.com/s/StZTRJPKgC

This is a survey, not a test; no passing or failing. The purpose of this survey is to identify your unique strengths as they relate to our open positions.

2. Cover Letter & Resume:
Along with your resume, please submit a cover letter explaining why you think this position would be a good fit for you, and why you would be a good fit for us!

3. Questions:
Please answer the following screening questions.
A. Are you available to work M-F from approximately 7:30-6P?
B. Are you over 18?

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Expected hours: 34 - 38 per week

Benefits:

401(k) Employee assistance program Employee discount Flexible schedule Health insurance Paid time off
Application Question(s):

Are you available to work anytime M-F from about 7:30A - 6P? Are you over the age of 18?
Ability to Commute:

Green Bay, WI 54302 (Preferred)
Work Location: In person