Job Description

SCHEDULE:

Full-Time Monday - Friday 8:00 am - 4:30 pm One Saturday a month 8:00 am - 12:00 pm

PRINCIPAL JOB FUNCTIONS:

Certification and Enrollment of Clients Check-in clients Assess identification/residency/income eligibility and obtain demographic information for each client. Explain WIC rights and responsibilities to each client. Complete the clerical portion of the certification process. Support and assist the Senior Client Service Specialist in performing their duties.

Client Services

Perform phone duties and other office tasks. Issue eWIC cards and PIN. Schedule appointments. Complete satellite clinic duties. Promote breastfeeding. Make referrals and document them in Journey. Be knowledgeable about WIC food packages. Support the Breastfeeding Peer Counselor program by referring relevant participants.

Record Keeping and Documentation

Maintain accurate records and documentation. Organize and maintain work areas and program supplies. Complete the state WIC Personal Activity (PAR) timesheet.

Cultural Sensitivity

Embraces and displays sensitivity relative to the cultural and socioeconomic characteristics of the agency's service population.

Mission and Core Values

Completes work assignments/expectations within the agency's mission of Helping Families Thrive and embodies the agency's core values by being family-focused, adaptable, passionate, collaborative, accountable, and preventative.



Performs other duties as assigned.

Bilingual in English and Spanish. Ability to pass a translation skills assessment. Knowledge of and ability to utilize office procedures, skilled clerical techniques, and office equipment. High School diploma or GED equivalent. Experience in operating personal computers and knowledge of word processing, databases, and WIC Journey software is desirable.

We are looking for a Spanish Bilingual individual with Customer Service Experience in an office setting and who is knowledgeable about the community and area in and surrounding Lincoln, Nebraska. This position is 4 days/week, Monday, Wednesday, Thursday, Friday and 1 Saturday every 3 months. The hours for this position are 8-12, 12:30-4:30 pm.