Job Description

Client Service Associate

Ebert Capital Management Inc, a fast-growing Registered Investment Adviser firm founded in 2010, is seeking a Client Service Associate for our Eureka, CA office. ECM is a Fee Only investment firm that is obsessed with providing the best client service, financial planning and wealth accumulation for our clients.

The primary role of the Client Service Associate (CSA) is to provide administrative support to our financial advisor and excellent service to our clients, including any and all daily, monthly, and annual tasks. The CSA helps the advisor maintain his or her practice and deliver positive results for the advisor's clients. The ideal candidate will have a strong attention to detail, excellent customer services skills (both verbal and written), and a proven ability to adapt to a changing work environment.

Responsibilities:

Inbound client calls, schedule appointments, and prepare materials for client meetings

Keep client management systems up to date with client information

Assist with various documentation requirements for new business

Manage account activities that are operational in nature -new accounts, cash management, transfers, and account maintenance (e.g., periodic distributions, debits)

Conduct proactive outreach to clients and advisors on time sensitive activities (e.g., RMDs)

Assist with preparation of quarterly performance reports, portfolio management tasks on an ongoing basis

Educate clients on account services, capabilities, and new technology - DocuSign, paperless statements, Charles Schwab online access, etc.

Partners with Financial Advisor to strategize on opportunities to meet the needs of clients

What are we looking for?

We want an associate who can deliver world-class client experience. We are looking for someone eager to make an impact, possess unquestioned honesty, integrity and ethics, take ownership of their work, and can execute in a way that encourages teamwork and continuous improvement.

Requirements:

Prior Customer Service experience in financial services required

Series 65 license or the ability to pass the Series 65 exam

Strong customer focus, excellent verbal and written communication skills; able to explain complex information clearly and simply

Proven ability to independently and efficiently manage multiple projects concurrently in a fast-paced environment

Organized with a strong attention to detail and problem-solving abilities

Outstanding interpersonal skills with the ability to build and foster relationships with clients, coworkers, and internal/external partners

Strong analytical skills and ability to research information

Experience with Financial Planning Tools and a strong grasp of personal finance

Demonstrates drive, initiative, and motivation

Proficiency in Microsoft Word, Excel; CRM applications

Able to utilize internal resources, training & self-service options

Preferences:

Bachelor's degree; preferably in Business, Accounting or Finance

Experience working with Financial Advisors, Branch and Home Office support teams

2-5 years brokerage/financial services industry knowledge

Pay Range:

$30-$40/hour

Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, and demonstrated performance. Additionally, ECM's compensation package is highly competitive, designed to support your success and includes a 401(k) Profit Sharing plan, 9 paid annual holidays, 2 weeks' vacation to start, 6 days of sick pay and a 9am to 4pm workday.

Job Type: Full-time

Pay: $30.00 - $40.00 per hour

Benefits:

401(k) 401(k) 4% Match 401(k) matching Paid time off
Work Location: In person