Job Description

Client Service Administrator

The Client Service Administrator position with Osaic Wealth's Innovative Wealth Team, will be responsible for serving, engaging, and retaining existing clients. You will be responsible for providing custom service to existing Innovative Wealth Team clients, including but not limited to answering client account questions, opening new accounts, placing trades, and updating existing accounts. The position will also act as the primary support for the lead and associate advisors as they work with clients.

Role Type:

Full Time Remote

Salary:

$50-65k per year + annual bonus


Actual compensation offered will be determined individually, based on a number of job-related factors, including location, skills, experience, and education.


Our competitive salaries are just one component of Osaic's total compensation package. Additional benefits include health, vision, dental insurance, 401k, vacation and sick time, volunteer days and much more. To view more details of what you can look forward to, visit our careers page: https://careers.osaic.com/Creative/Benefits

Responsibilities

Client Interaction

: Serve as the primary point of contact for clients, addressing inquiries via phone, email, and in-person meetings.

Account Management

: Assist clients with account openings, transactions, and maintenance, ensuring compliance with regulatory requirements.

Documentation

: Prepare and manage client documentation, including investment proposals, account statements, and performance reports.

Coordination

: Collaborate with financial advisors and other team members to deliver tailored financial solutions and services to clients.

Client Onboarding

: Facilitate the onboarding process for new clients, ensuring a smooth transition and understanding of services offered.

Problem Resolution

: Address and resolve client issues promptly, escalating complex matters to the appropriate team members as necessary.

Administrative Support

: Perform administrative duties such as scheduling appointments, maintaining client records, and preparing reports.

Education

High School Diploma or GED equivalent (minimum required) or undergraduate degree (preferred)

Experience

Minimum 3 years of experience in a client facing role required. Minimum 2 years of experience in Financial Services required A demonstrated track record of consistently meeting and/or exceeding performance expectations in a remote work environment Excellent written and verbal communication skills Drives performance targets to completion Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint) & Adobe Acrobat (Standard) Familiarity with Wealthscape, NetX360, Envestnet, and other broker dealer and RIA platforms a plus Familiar with CRM tools, Redtail FINRA Series 7 and 65/66 required Life and Health insurance preferred

Equal Opportunity Employer

Osaic is an equal opportunity employer. We celebrate diversity in our workplace and we hire the most qualified candidates without regard for age, ethnicity, gender, gender identity or expression, language differences, nationality or national origin, family or marital status, physical, mental, and developmental abilities (or the perception of a disability), genetic information, race, religion or belief, sexual orientation, skin color, social or economic class, education, work and behavioral styles, political affiliation, military service, caste, or any other characteristic protected by law.

Eligibility

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Osaic.

Unqualified Applications

Osaic does not consider applications from candidates who do not meet the minimum qualifications stated in the job posting.

Recruiting Agencies

Osaic only accepts candidates from contracted recruiting firms and only for searches approved prior to submissions. Fees will not be paid for unsolicited submissions.