Job Description

Benefits:

401(k) Company parties Paid time off Bonus based on performance Employee discounts Opportunity for advancement Training & development

Love working with people and take pride in getting the details right? At Lawn Doctor of Northern Utah, we keep things friendly and down-to-earth--while holding ourselves to a high professional standard. We're looking for a Client Relationship Manager who enjoys building long-term relationships, keeping customers happy, and being the calm, capable go-to person. If you like a positive team, real responsibility, and work that actually makes a difference (and greener lawns), you'll fit right in!

About the Role

As a Client Relationship Manager, you will manage an established portfolio of customer accounts and serve as the primary liaison between customers and internal teams. Your focus will be on retention, upsells, communication, and ensuring each account receives consistent, high-quality support.

Key Responsibilities

Manage an assigned portfolio of customer accounts by addressing customer questions, concerns, making service adjustments, taking payments and following up on outstanding balances in a timely manner. Act as the primary point of contact for customer communication while building and maintaining long-term, professional relationships Collaborate closely with team members to ensure customer expectations are met Uphold Lawn Doctor's standards of professionalism and service
Follow the Entrepreneurial Operating System (EOS) and work with team members to meet department KPI's.

Our Core Values

Team Player Positive Attitude Driven Accountable Intentional
Coachable

Qualifications

Previous account management or client relationship experience required Experience handling payments and managing account collections Strong communication, organization, and follow-through skills Ability to manage multiple accounts and priorities effectively Customer-focused mindset with attention to detail Comfortable working independently and collaboratively
Spanish speaking (preferred but not required)

What We Offer

Competitive pay based on experience Structured onboarding and ongoing training Opportunities for professional growth within a locally owned and operated business
Supportive, values-driven team environment
* All Lawn Doctor locations are independently owned and operated. All positions identified here are positions offered by individual Lawn Doctor franchisees.