Job Description

Position Summary:

The Client Relationship Manager at Fierce Creative Solutions plays a crucial role in client retention, strategic planning, and communication. This position requires relationship-building, digital marketing knowledge, and content creation expertise to ensure client satisfaction, foster long-term partnerships, and drive successful marketing campaigns. The role also involves collaborating with internal teams to ensure alignment with client goals.

Key ResponsibilitiesClient Relationship Management & Retention

Build and nurture strong client relationships to ensure long-term success. Proactively identify opportunities to upsell agency services. Gather and implement client feedback to continuously improve services.

Communication & Client Engagement

Serve as the primary point of contact for clients, providing regular updates and addressing needs promptly. Facilitate clear and open communication between clients and internal teams. Conduct regular check-in meetings and reviews to assess client satisfaction and needs.

Strategic Planning & Market Awareness

Develop and implement marketing strategies that align with client objectives. Provide clients with strategic recommendations based on industry trends and market data. Continuously analyze competitor strategies to help clients maintain a competitive edge.

Collaboration with Internal Teams

Work closely with creative, strategy, analytics, and media teams to execute client campaigns. Facilitate collaboration and information sharing among internal departments. Ensure client needs are effectively communicated and met.

Content & Marketing Execution

Develop and execute email marketing campaigns that align with client objectives. Research, write, and optimize blog content to reinforce client brand authority. Create engaging and relevant social media content that enhances client brand presence.

Client Task Coordination & Project Management

Coordinate tasks across departments to ensure seamless project execution. Keep clients informed about project progress, timelines, and budgets. Anticipate and proactively address potential challenges affecting client satisfaction.

Analytics & Reporting

Track and analyze campaign performance, including engagement and conversion metrics. Prepare regular reports with insights and recommendations for improvement.

Performance Expectations

Develop and maintain strong client relationships, ensuring high retention rates. Deliver strategic marketing recommendations tailored to client needs. Facilitate effective communication between clients and internal teams. Ensure timely and high-quality execution of marketing campaigns. Maintain knowledge of industry trends to provide proactive client recommendations. Provide data-driven insights and reports to measure and improve campaign success.

Core Values in Action

Uncompromising Excellence:

Deliver top-quality marketing strategies and content that exceed client expectations.

Courageous Creativity:

Bring bold and innovative ideas to enhance client engagement and brand presence.

Continually Growing:

Stay current with industry trends and continuously refine skills.

Unwavering Execution:

Ensure flawless execution of client campaigns and deliverables.

Boldly Innovative:

Implement fresh strategies that push the boundaries of digital marketing.

Energetically Unified:

Collaborate effectively with internal teams to drive client success.

Qualifications

Experience in client relationship management Experience in marketing, social media, and digital media. Strong communication, negotiation, and interpersonal skills. Ability to develop and execute strategic marketing initiatives. Strong organizational skills with the ability to manage multiple clients and projects. Proficiency in marketing tools, CRM software, and analytics platforms. Adaptability, problem-solving mindset, and eagerness to learn.

Work Environment & Conditions

This is an in office role May require occasional travel for client meetings, industry events, or company functions.
Job Type: Full-time

Pay: $22.00 - $28.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance
Ability to Commute:

Fredericksburg, OH 44627 (Required)
Ability to Relocate:

Fredericksburg, OH 44627: Relocate before starting work (Required)
Work Location: In person