Job Description

Job Title: Client Liaison - Home Care Agency



Location: Baton Rouge



Company: BrightCare HomeCare



About Us: BrightCare HomeCare is an emerging home care agency committed to delivering high-quality care to our clients. We value the importance of strong relationships between clients, caregivers, and referral sources to foster a supportive community and improve our services.



Position Overview: We are seeking an experienced Client Liaison to join our team. The ideal candidate will have a minimum of 3 years of experience in home care and possess the expertise needed to facilitate and strengthen relationships among clients, caregivers, and referral sources. This role is essential for enhancing client satisfaction, increasing client acquisition, and ultimately driving revenue growth and brand development. The ideal candidate will help bring this new home care agency to the next level.



Key Responsibilities:



Develop and maintain positive relationships with clients, caregivers, and referral sources to promote a collaborative and supportive environment.


Actively engage with referral sources to increase client acquisition and strengthen community partnerships.


Ensure client satisfaction through effective communication and by addressing any concerns or needs promptly.


Collaborate with the agency team to identify and implement strategies for growth and improved service delivery.


Contribute to the overall brand development of the agency by representing our values and mission in community outreach and networking events.


Monitor client feedback and satisfaction levels to inform strategies for continuous improvement.


Analyze market trends and develop insights to drive business initiatives.


Qualifications:



Minimum of 3 years of experience in home care or a related field.


Strong interpersonal and communication skills, with the ability to build rapport with diverse stakeholders.


Proven ability to develop and maintain professional relationships with clients and referral sources.


Business acumen with a focus on client acquisition and revenue growth.


Excellent organizational and time management skills, with the capacity to manage multiple priorities.


Team-oriented with a collaborative approach to work.


What We Offer:



A supportive and dynamic work environment.


Opportunities for professional growth and development.


* The chance to make a meaningful impact in the community through quality care.