Job Description

HNI Corporation is a global family of brands for the workplace and home dedicated to enhancing the spaces where we live, work, and gather. We pride ourselves on fostering an environment where we make a positive impact on others, upholding our beliefs in integrity, inclusion and belonging.
Your Impact Starts the Day You Do!
What We Need:
HBF, an industry leader in workplace furnishings and a top brand in the HNI Corporation enterprise, is in search of a Client Experience Representative to join our team in Hickory, NC!
This is an onsite position with a limited hybrid schedule.
What You Will Do:

• Respond to all customer and sales representatives' inquiries.
• Communicate with customers, dealers, designers, and salespersons in assigned territory via telephone, e-mail, and sales force.
• Review orders for correct specifications; work with purchasing agents, dealers and sales reps
• Reviews orders for order entry, verify orders, make changes to orders. Enter orders.
• Adjusts and prepares commissions for payment.
• Maintain files for project registrations and special discounts.
• Follows up with purchasing agents, dealers and sales representatives on credit hold orders.
• Works closely with scheduling for shipment information.
• Process quote requests for sales reps and customers
• Communicates with customers and sales reps concerning quality issues; works with Operations and supply chain management for resolution.
• Issues return authorizations and credit requests after approval is established.
• Process proforma invoices
• Process payments for Cash in Advance customer orders
• Work closely with credit department to get invoices paid in full
• Daily communication with customers and sales representatives in both written and verbal platforms (i.e. Telephone, sales force, email, etc.).
• Process sample requests for customers when requested.

What You Have:

• Associate's degree or equivalent from a two-year college or technical school; or six months to one-year related experience and/or training in customer service/furniture manufacturing; or equivalent combination of education and experience.

Skills Required