Client Care Specialist
Las Cruces, NM, US, United States
Job Description
###
Position Overview
The
Client Care Specialist
plays a key role in maintaining quality care and smooth communication between clients, caregivers, and office staff. This position ensures that schedules are accurate, documentation is complete, and client needs are met in a timely, professional manner.###
Key Responsibilities
Act as a
primary point of contact
for clients and families regarding care schedules, updates, and service questions.Coordinate caregiver schedules
and assist with shift changes, call-outs, and replacements. Perform regularclient satisfaction check-ins
to ensure high-quality service. Update and maintaincare plans, service records, and documentation
to ensure compliance with agency and state standards. Communicate with caregivers to provide guidance, relay updates, and ensure care continuity. Collaborate with the office team to support staffing, client retention, and caregiver engagement. Handle day-to-day issues with professionalism and attention to detail.###
Qualifications
Experience in
home care, healthcare administration, or client coordination
preferred. Strong communication and customer service skills. Comfortable working in afast-paced, team-oriented
environment. Basic computer proficiency and familiarity with scheduling software (WellSky, ClearCare, AxisCare, Alora, etc.) is a plus. Compassionate, organized, and dependable. High school diploma or equivalent required; some college coursework preferred.###
What We Offer
Supportive and positive work environment Opportunities for professional growth within the agency * The chance to make a meaningful difference in the lives of seniors and veterans
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Job Detail
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Job IdJD6503190
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:USD
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Employment StatusPermanent
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Job LocationLas Cruces, NM, US, United States
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EducationNot mentioned