Job Description

Overview

Are you an admin professional who's seeking a role where you will be challenged and appreciated, helping people improve their physical health, surrounded by other "A players" and working for a proven company on the upswing that will offer future growth and promotion? We are seeking a dedicated and enthusiastic Client Care Specialist to join our physical therapy clinic in Edina.

Your primary job will be to engage clients: to help them schedule appointments, understand how their insurance coverage applies, feel welcome when they arrive, and answer their questions by phone and/or email. You will also help keep the clinic clean and organized, maintain patient records in our EMR system, assist with verifying insurance and obtaining authorizations, and help keep track of the clinic's operational metrics.

Duties

Greets and directs patients, salespeople, referral sources and visitors Answers telephone and either responds to inquiry or directs caller to appropriate personnel Performs opening and closing procedures of the office each day Schedules appointments and enters appointment dates and time into computerized scheduler Gathers all intake information and enter patient into the EMR Manages patient marketing and operational metrics in existing Daily Management Report (DMR) Records when appointments have been filled or canceled, including informing therapists Telephones patients to remind them of initial appointments Assist with other medical office needs, including receiving and posting payments for services provided Adheres to company's policies and procedures Adheres to company's values statement and social contract

Important Competencies

Multi-Tasking -

Takes many inputs and different workstreams and appropriately assigns priorities; keeps track of several parallel tasks being worked on by others

Customer Service -

Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments

Interpersonal Skills -

Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tried new things

Written Communication -

Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information

Problem Solving -

Works well in group problem solving situations; uses reason even when dealing with emotional topics

Quality Management -

Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness

Judgement -

Exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions

Motivation -

Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence

Planning/Organizing -

Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans

Professionalism -

Approaches others in tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; Follows through on commitments

Quality -

Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality

Education & Abilities

High school diploma or general education degree (GED); or one to three months related experience or training; or equivalent combination of education and experience Robust understanding of office applications including document creation (PDF, Word or Docs), spreadsheets (Excel or Sheets) and the use of online portals (Electronic Medical Records, etc.) Language: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees if the organization. Math: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Reasoning: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Apply today to join a fun, dynamic team who makes a huge positive impact on peoples' lives!

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Benefits:

401(k) 401(k) matching Health insurance Paid time off
Experience:

medical admin or insurance-related: 1 year (Preferred)
Ability to Commute:

Edina, MN 55439 (Preferred)
Work Location: In person