Client Care Coordinator/ Scheduler

Springfield, NJ 07081, United States

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Answer the telephone and greet the public.
Recruit and advertise for direct care staff.
Conduct new caregiver staff orientation.
Schedule caregiver staff for hours of service on new client and open hours/shifts on existing cases. Maintain computer schedules and ensure timely data entry for schedules and client information.
Ensure that all employee files are complete and enter the appropriate information into the scheduling system.
Maintain documentation on all current and past clients.
Monitor the telephony logs on a daily basis. Counsel staff regarding tardiness and correct use of the system. Makes the appropriate corrections to the system to facilitate accurate processing of payroll.
Timely copying and filing of appropriate caregiver and client documentation.
Participate in the 90-day and annual evaluations of caregiver staff.
Maintain professional relationships with clients and employees; assuring clients and employees\xe2\x80\x99 confidentiality.
Independently respond to and resolve any clients\xe2\x80\x99 complaints or concerns.
Maintain and order office supplies, as needed.
On-call evenings and weekends, as directed. Keep on-call materials current with client information, instructions and directions, current roster of care and roster of active direct care staff.
Perform other functions as deemed appropriate by the management team.

Job Type: Full-time Pay: $35,000.00 - $40,000.00 per year Job Type: Full-time Pay: $17.00 - $20.00 per hour Benefits:

Schedule:

Work Location: One location

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