Job Description

Leading Home Care, the leading Home and Community-Based Services (HCBS) provider for Medicaid waiver services in Louisiana, is searching for an eager, talented and compassionate

Client Care Advocate

to serve our Monroe, LA office.

Under the direction of the Executive Vice President of Marketing, the Client Care Advocate is responsible for driving new client intakes by developing relationships with referral sources, creating and strengthening community partnerships, and providing education on services.

HCBS companies provide opportunities for recipients to receive personal care services in their home rather than in institutions or nursing homes. These programs serve a variety of population groups including Medicaid recipients, elderly, Veterans with VA benefits, and people with intellectual or developmental disabilities, physical disabilities or other illnesses.

Please review the job description below and visit our website at www.lhcla.com for more information about Leading Home Care's mission.

Responsibilities:

Marketing & Development

Visit and build relationships with referral sources including hospitals, doctor's offices, hospices, rural health clinics, and other community agencies as applicable to drive client referrals. Serve as a resource to partnering agencies to ensure smooth coordination of care for potential clients of LHCL. Provide community education on services provided by LHCL by hosting informational meetings or in-services with other organizations. Host and support social marketing functions sponsored by referral partners to engage in networking and promotion of LHCL. Seek new referral sources in the community to stimulate client leads. Attend workshops, seminars, and conferences that provide information or resources that may assist LHCL with providing quality support services for clients. Present a professional image on behalf of LHCL and be accessible and accommodating to referral sources, prospective clients, and families.

Client Services

Be readily available to complete initial meetings with clients, which may be scheduled with little notice at the convenience of the client or family. Build initial rapport and become a trusted advisor to clients and families. Guide potential clients through eligibility requirements for services that they may have access to. Clearly communicate with all roles involved in initiating client services (Client Care, Staffing, Billing). Serve as liaison to monitor the process and ensure clients are receiving appropriate communication and timely follow-up. Use software system to track leads and document progress towards starting services.

Compliance

Maintain all aspects of confidentiality according to HIPAA, LDH & LHCL Follow policies, procedures, and guidelines established by LHCL, Medicaid program manuals, and LDH-HCBS licensing standards Model the LHCL Mission, Values, & Leadership Behaviors Additional tasks related to Marketing or Client Advocacy as needed

Requirements:

Minimum 2 years of clinical, hospice, HCBS, or home health marketing required Degree in Marketing, Healthcare Administration, Communication, or Business preferred Must possess strong people-skills, ability to network effectively, and be an effective communicator Basic computer skills including Windows & Microsoft Office Capacity to operate office equipment Basic addition/subtraction and general analytical skills Valid driver's license, auto insurance, vehicle inspection, and reliable personal transportation; frequent travel is required within Region 8 Must be able to read, write, and follow instructions in English Must satisfactorily pass all required and applicable State & Federal eligibility verifications including background, driver's license, and other required screenings Physical requirements include stooping, kneeling, reaching, standing, walking, and climbing stairs. Must be able to occasionally lift up to 25lbs (carrying files, marketing supplies, boxes, etc.) The ability to interact on a professional level with LHCL clients and their families, DSWs and representatives of other community-based organizations.
LHCL offers competitive pay and excellent benefits to include: Health Insurance, Dental & Vision plans, paid Sick and Vacation time, paid time off for your birthday & most major holidays, 401k with employer match, Life Insurance, and much more!

Due to the nature of providing community-based care for people with developmental disabilities, it is necessary that every employee of LHCL must be capable of assisting our clients and LHCL in areas that may be outside the specific elements of this job description. In addition, due to the ever-changing environment in which we operate, this job description is subject to modification at any time.

Job Type: Full-time

Pay: $45,000.00 - $65,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance
Work Location: In person