Job Description

AFSCME 1111, 1178, 1276

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Under general supervision, performs a variety of specialized or complex clerical duties requiring discretion and independent judgment. Performs related duties as assigned.

TYPICAL DUTIES

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Provides customer service to the patients, family, and significant other Verifies patient information and registers patient in Electronic Medical Records (EMR) Schedules patient appointment in EMR Assists patient with using patient portal Distributes information to patients as directed by clinical providers Assists patients with transportation needs and makes follow-up call, as needed Participates in health center or departmental meetings Copies and/or scans documents, as needed Answers calls and routes them appropriately Sorts and distributes mail Prints and distributes depart/discharge documents Performs other duties as assigned

MINIMUM QUALIFICATIONS

High School Diploma or GED

is required

(Must provide proof at time of interview)

A minimum of two (2) years

of clerical experience within a healthcare or customer service setting

is required

PREFERRED QUALIFICATIONS

Knowledge of patient registration database system

is preferred

Hospital Registration experience

is preferred

Bilingual

is preferred

KNOWLEDGE, SKILLS, ABILITIES AND OTHER CHARACTERISTICS

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Knowledge of clerical and standard office practices and procedures Skilled in the use of standard office equipment Demonstrate good phone and email etiquette skills with strong response times Excellent verbal and written communication skills to work with all levels of individuals internally and externally Demonstrate the ability to use word processing and database software Ability to communicate with a diverse environment and and communicate with tact and courtesy Ability to understand and follow oral and written instructions Ability to multi-task and prioritize assignments Ability to lift ten (10) pounds Ability to sit, stand, and bend for periods of time Ability to travel, as required Ability to work flexible hours

PHYSICAL AND ENVIRONMENTAL DEMANDS

This position is functioning within a healthcare environment. The incumbent is responsible for adherence to all hospital and department specific safety requirements. This includes but is not limited to the following policies and procedures: complying with Personal Protective Equipment requirements, hand washing and sanitizing practices, complying with department specific engineering and work practice controls and any other work area safety precautions as specified by hospital wide policy and departmental procedures.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.

For purposes of the American with Disabilities Act, "Typical Duties" are essential job functions

BENEFITS PACKAGE

Medical, Dental, and Vision Coverage Basic Term Life Insurance Pension Plan Deferred Compensation Program Paid Holidays, Vacation, and Sick Time You may also qualify for the Public Service Loan Forgiveness Program (PSLF)

For further information on our excellent benefits package, please click on the following link:

http://www.cookcountyrisk.com/

VETERAN PREFERENCE

PLEASE READ

When applying for employment with Cook County Health, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service





To take advantage of this preference a Veteran

must

Meet the minimum qualifications for the position.

Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, "Are you a Military Veteran?"

Attach a copy of their

DD 214, DD 215 or NGB 22

(Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11).

Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable

OR

A copy of a

valid State ID Card or Driver's License

which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.

If items are not attached, you will not be eligible for Veteran Preference

VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER'S LICENSE AT TIME OF INTERVIEW.

MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.

Degrees awarded outside the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an approved U.S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview.

Please note all offers of Employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.

CCH is strictly prohibited from conditioning, basing or knowingly prejudicing or affecting any term or aspect of County employment or hiring upon or because of any political reason or factor.

COOK COUNTY HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER

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