Job Description

About Greenix

Greenix is one of the nation's fastest growing service organizations, repeatedly recognized among Utah's Fast 50 and named one of Utah's Emerging 8 businesses to watch. We are committed to long-term, sustainable growth and to strengthening the experience of both customers and employees.

How We Grow

:

People:

We reinvest in the business to develop talent, expand opportunities, and strengthen markets.

Customers:

We deliver sustainable, effective solutions--

every service, every time

.

Sales:

Essential in creating

new opportunities

, enhancing

service offerings

, building strong

networks

, and advancing the

communities we serve

.

Profit:

Profit enables future opportunities, services, networks, and community impact.

Award Winning Culture:

Top Workplaces USA (USA TODAY)

Top Workplaces regional awards:

Utah, Michigan, Madison, Columbus

MountainWest Capital Network Top 100

Utah Business Fast 50

Why This Role Matters

The

Claims Agent

plays a critical role in ensuring accuracy and efficiency in our claims process. This entry-level position is perfect for someone who thrives on detail, problem-solving, and organization. You'll work closely with the Claims Manager and team to research, document, and process claims while maintaining professionalism and confidentiality.

What You'll Love About This Role

Direct impact:

Your work ensures accurate and timely claims processing that keeps operations running smoothly

Problem-solving every day:

Navigate unique situations and find solutions that make a real difference

Collaborative environment:

Work closely with a supportive team and leadership that values your input

Growth opportunities:

Learn new systems, sharpen negotiation skills, and build a foundation for career advancement

A culture that values integrity and accountability:

We do what's right--always--and empower you to do the same

Our Accountability Culture

We use the

Accountability Ladder

to coach and develop teams.

Accountable behaviors:

Acknowledge reality Embrace it Find solutions Make it happen*

Avoid victim behaviors:

Unaware Personal excuses Blame others Wait & hope "I can't"
You'll model accountable behaviors and help reinforce them across the organization.

Key Responsibilities

Claims Intake & Documentation

Gather details and supporting documentation from customers, employees, and insurance providers Take statements from parties involved and ensure accuracy in reporting Maintain organized, detailed notes in the claims management system

Claims Research & Resolution

Analyze claims to determine coverage and compliance with company policies Collaborate with the Claims Manager to resolve discrepancies and ensure timely processing Uphold confidentiality and professionalism when handling sensitive information

Customer Communication & Support

Communicate clearly and professionally via phone and email De-escalate challenging conversations and manage expectations effectively Provide updates and guidance to internal and external stakeholders

Process & System Improvement

Learn and operate multiple software platforms efficiently Identify opportunities to streamline workflows and improve accuracy Support continuous improvement initiatives within the Claims Department

What You'll Do

Communicate with customers, employees, and insurance providers via phone and email to gather details and documentation Take statements from parties involved Research and analyze claims in our management system to determine coverage Maintain accurate notes and ensure compliance with internal processes Handle sensitive information with discretion Collaborate with the Claims Manager and team to ensure accuracy

What Success Looks Like (First 6-12 Months)

Accurate and timely documentation of all claims Strong relationships built with internal teams and external partners Demonstrated ability to manage multiple claims and prioritize urgent tasks Positive feedback from customers and internal stakeholders on professionalism and responsiveness

Who You'll Partner With

Claims Manager and Claims team People Operations Team and HRBP's Customer Experience and Operations teams Internal stakeholders across corporate functions

Tools You'll Use

Claims management software Microsoft Office Suite (Excel, Word, Outlook) Internal communication platforms

What You'll Bring

High School Diploma or GED Minimum of 1 year Claims experience, preferably in Auto, Property, or Workers Compensation Strong attention to detail and problem-solving skills Excellent customer service skills with the ability to de-escalate situations Ability to learn and navigate multiple software systems Office experience preferred, but not required

What We Offer

Medical insurance with subsidized premiums Dental, vision, disability, accident, and life insurance options 401(k) with company match Employee Assistance Program (EAP) for emotional, financial, and legal support Paid leave for life's important moments Pest control service discounts (within our territory)

Schedule:

Monday-Friday, 8:00 AM-5:00 PM

Employment Type:

Full-time, Regular

FSLA Status:

Non-Exempt (hourly)

Travel:

None


Greenix is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to providing reasonable accommodation for qualified individuals with disabilities.

Ready to join a team that's redefining the pest control industry? Apply today and help us build something extraordinary!