Job Description

#####

Summary

Be the voice of reassurance and reliability. As a CL Service Center Representative, you'll be the first point of connection for policyholders, prospects, and partners, delivering exceptional service across every channel. Whether answering questions, processing payments, or resolving issues, you'll bring empathy, accuracy, and professionalism to every interaction. You'll ensure each customer feels valued while helping them protect their cherished jewelry. In this role, you'll balance efficiency with care, maintain precise policy documentation, and contribute to our mission of trust, protection, and lasting relationships.

Why Jewelers Mutual:

Since 1913 we've been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we're financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation.



As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry's most trusted advisor by investing in our people, adopting new technologies, and striving for excellence.



We're dedicated to fostering growth through collaboration, powered by bold thinking, teamwork, and the passion of our people.

Here, you'll:

Move fast and embrace change Always look for better ways Grow, thrive, and help shape what's next

Join us and be part of a culture where you can make an impact while building your future.

What You'll Do:

Correspond and/or provide necessary service for agents, brokers, policyholders, third party vendors and other jewelry industry companies via various omni channels such as chat, email, SMS and other forms as they become available Process payments for policyholders in accordance with PCI standards Delivers a level of customer service that meets and exceeds customer expectations. Delivers on commitments to customers by providing follow-up and follow-through. Actively participates in the growth and retention of Jewelers Mutual Group through customer contact, following internal guidelines, projects, and corporate initiative as assigned Ability to meet current metrics as defined by leader, including quality, productivity, timeliness, and others as applicable Report to work at scheduled time with reliable and predictable attendance Keep policy documentation up to date and well organized Review and follow standard operating procedures determined by leadership Develop and maintain positive relationships with all internal and external partners Perform miscellaneous duties, including but not limited to, active and constructive participation in meetings and in committees and/or projects

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


#####

What You'll Bring:

High school diploma required; some higher education preferred. Three to six months of related experience and/or training required. Must have Property/Casualty Insurance Agent License from the State of Wisconsin or the ability to obtain it within six (6) months of hire. General insurance and jewelry industry knowledge gained through courses and continuing education required. Proficiency in Microsoft Outlook, Word, and Excel. Must be able to master Guidewire application functionality sufficient to meet policyholder service requirements. Must be proficient in keyboarding/typing, and capable of navigating multiple systems simultaneously. Ability to work extended hours as needed .

What We Offer You:

Competitive Compensation & Benefits:

Includes performance bonuses, generous paid time off, and a top-tier retirement program with 401(k) matching and additional company contributions.

Collaborative Culture

: Work alongside talented, passionate peers who value ownership and continuous learning.

Community & Giving

: Benefit from 50% charitable gift matching and paid volunteer time to support nonprofit causes

Great Place to Work Certified

: Join a team recognized for an environment of innovation and growth.

Accessibility and Accommodations

We are committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the application or interview process, please let us know by contacting jmrecruiting@jminsure.com.



Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.