Job Description

The Infrastructure Senior Advisor supports and troubleshoots complex technical environments across the global enterprise. This position will represent the Virtual Workspace department as a member of the Infrastructure Operations team. The CVW Operations team has support responsibility for infrastructures related to desktop virtualization, application virtualization, and remote access solutions. This will include but will not be limited to: Microsoft Active Directory, focusing on Group Policy design and implementation for the Citrix space. Citrix Virtual Apps and Desktops, Citrix Cloud, Microsoft Azure, Azure Virtual Desktop, Citrix NetScaler, Citrix StoreFront and Federated Authentication Services, and other related technologies.

The ideal candidate will have a background in multiple IT disciplines and be highly proficient in the following areas: workspace virtualization, application presentation, directory services, AD Group Policy and Citrix policy management, configuration management, and workflow automation.

Additional ability to work in a team environment and provide guidance to other team members is a plus.

Specific areas of responsibility are:

Supports and manages highly complex \xe2\x80\x9cCitrix Virtual Apps and Desktops\xe2\x80\x9d infrastructure, with an emphasis on delivering multi-user shared desktop platform and seamless applications.

High-level knowledge of Microsoft Active Directory Group Policy and policy management.

Manages and supports solutions within Citrix Cloud and Microsoft Azure to drive cloud initiatives.

Manages and supports the migration and lifecycle of Citrix components for on-prem and cloud environments.

Supports VDI improvement efforts, and acts as SME supported technologies.

Gathers and compiles accurate information to analyze risks and work with Engineering teams to implement approved solutions.

Proactively improves or automates management processes using powershell or other scripting methods.

Implements high-impact changes to improve: user experience, operational efficiency, and support processes.

Attention to detail and can provide documentation updates to SOP\xe2\x80\x99s

knowledge and experience in the following areas is a plus

Support a 4 data center, active / active GLSB NetScaler environment and effectively plan and deploy updates and firmware upgrades

Support multiple StoreFront environment in production, stage, and development environments.

Knowledge of FAS and certificate authentication

Qualifications:

Bachelor degree in Computer Science or relevant field, plus 8 years of experience working with desktop and application virtualization technologies.

4 years experience with leading the support of enterprise level solutions to enable and secure a globally dispersed remote workforce.

CCA-V or CCP-V certification highly desired.

Experience leading migrations for PC workloads to virtual desktop or shared hosted desktop sessions.

Solid knowledge on managing \xe2\x80\x9cCitrix Virtual Apps and Desktops\xe2\x80\x9d components on-prem or in the cloud.

Advanced knowledge of VDI stack: presentation, brokering, provisioning, imaging, apps, and user layers.

Advanced knowledge of Active Directory, Group Policy, Windows OS, and Profile Management.

Intermediate knowledge of cloud services such as: Citrix Cloud, Microsoft Azure, or Windows Virtual Desktop.

Familiar with project or work management concepts such as: ITIL, Scrum, LEAN, Agile, or DevOps.

Must be a self-starter with the ability to deal with shifting priorities as business needs evolve.

Must have strong verbal and written communication skills, and ability to participate and lead open discussions.

Must build positive working relationships with team members, engineering staff, and business representatives.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we\xe2\x80\x99re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Cigna