Job Description

Nature of Work

Requires: Degree, or Paralegal related training, or related experience. Child support enforcement work. Through formal classroom training and on-the job training, job assignments are designed to develop familiarity with child support laws, regulations, and policies and the program and services of the Bureau for Child Support Enforcement (BCSE). Will work closely with other Child Support Specialists. Appointments are almost always made at CSS 1 level. Level 2 is the full performance level.

This announcement is not for a specific vacancy. It is used to build an applicant pool for expected future hiring needs. Positions are located throughout the state. If you qualify and need more information about specific vacancies or hiring plans, contact the agency or local office directly.

Click The APPLY Link To Apply Online.

IMPORTANT: Your eligible score will be based on information provided in your application; therefore, make sure your application is detailed and complete. You MUST complete ALL parts of the application, including the Work Experience section.

ATTENTION: Applicant must verify post high school education by submitting an official transcript or diploma, training or licensure earned pertaining to this position by the closing date of the posting, if not previously verified. I

To be considered to receive credit for Veterans preference, you must verify eligibility by attaching a copy of your Member 4 DD214 to your application prior to submitting it. If you are unable to attach this document, please go ahead and apply. However, you must email the document to applicantservices@wv.gov or mail to WV Division of Personnel, 1900 Kanawha Blvd. E., Building 3, Suite 500, Charleston, WV 25305. A service connected disability must be verified by a U.S. Department of Veterans Affairs letter and may also be provided by the options mentioned above.
This announcement is for one or more specific vacancies and only applies to the location(s) indicated. Your application will remain active for this job for 180 days or until the job is filled. Application for this job does not automatically qualify you for other positions. Be sure to submit your application for each position of interest. To receive an email notice anytime jobs in this or other categories are posted, you may choose to complete a from the slide-out menu located at the top left of our Job Opportunities page.

Examples of Work

• Acquires the knowledge and abilities to manage a caseload in the area of child support enforcement.
• Becomes familiar with agency policy and state and federal law.
• Locates parents, assets, and sources of income.
• Calculates the child support formula.
• Attends hearings to gain experience, assist legal staff, or give testimony regarding specific cases.
• Completes application for services, explains policy as it relates to cases.
• Researches legal sources such as statutes, court opinions, rules and regulations.
• Drafts complaints and other legal documents for use by the BCSE Attorney.
• May direct clerical personnel in the preparation of legal documents for BCSE Attorney.
• Compiles case information by reviewing public documents, interviewing customers or gathering information from other agencies.
• Prepares and maintains case files for the BCSE Attorney.
• Prepares summaries and reports, as needed.
• Evaluates cases to determine appropriate legal and administrative actions, under guidance of the BCSE Attorney, in compliance with state and federal laws.
• Performs beginning level work in responding to customer service inquiries to include resolution of less complex case issues.
• Composes routine correspondence.
• Acquires interviewing techniques and skills.
• Maintains confidentiality of information.

Knowledge, Skills and Abilities

• Ability to learn federal and state child support laws.
• Ability to learn and apply BCSE policies and regulations.
• Ability to learn and use the Child Support Enforcement automated system.
• Ability to learn the procedures of the court system and legal proceedings and principles pertaining to child support enforcement.
• Ability to communicate well with others, including unwilling or hostile customers.
• Ability to effectively interview clients to gather information.
• Ability to use basic keyboard data entry.
• Ability to work in team setting.
• Ability to learn job related software programs.

Minimum Qualifications

Training: Bachelor\'s degree from an accredited four-year college or university.

Substitution: Successful completion of a paralegal or legal secretarial training program may substitute for two years of the required training

OR full-time or equivalent part-time paid experience in a legal setting which required performing legal research, reading and interpreting laws, preparing legal documents and assisting in the preparation and assessment of case files under the supervision of an attorney

OR in debt collections, credit investigations, criminal investigations, law enforcement,

OR as an Economic Service Worker, Child Support Technician 1, 2, or 3, or Family Support Specialist

OR any combination thereof may substitute for the college training on a year-for-year basis.
Special Requirement: Availability of a vehicle for continuous use may be a requisite of employment.

Other Information

If you decide to apply you will be required to answer the online Supplemental Questions shown in the tab above. Your responses will be made available to the hiring manager. You will be required to verify all responses. IMPORTANT: Any related experience indicated in the Supplemental Questions MUST also be detailed in the "Work Experience" section of your application. Misleading claims or statements is grounds for permanent disqualification.

***PLEASE CLICK ON THE GREEN APPLY BUTTON IN THE TOP RIGHT HAND CORNER TO CONVENIENTLY SUBMIT YOUR APPLICATION ONLINE***

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