Job Description

"We're not in the chicken business -- we're in the people business."

-- S. Truett Cathy, Founder of Chick-fil-A

Company Overview

At Chick-fil-A Greater Hartford, our mission is simple yet powerful. Since opening our doors, Chick-fil-A has been known for more than great food. We're a company built on hospitality, care, and excellence --committed to serving our guests, developing our team, and being a positive influence in our community.

Restaurant General Manager Overview

The Restaurant General Manager is the heartbeat of daily operations at Chick-fil-A Greater Hartford. This role exists to lead a thriving team, ensure operational excellence, and deliver the kind of hospitality that makes Chick-fil-A a household name.

The successful candidate will be a hands-on leader, skilled at driving profitability through people development, operational precision, and a passion for excellence all while maintaining strict compliance with Connecticut labor and employment laws.

Are you passionate about leadership, hospitality, and building memorable experiences? Come join our team!

Core Responsibilities

1. Leadership & People Development

Lead, coach, and inspire a team of 50+ across Front and Back of House to perform with purpose, excellence, and care. Recruit, train, and mentor team members and emerging leaders. Foster a culture rooted in honor, dignity, and respect, where every team member feels valued and supported. Conduct leadership meetings, team huddles, and performance reviews that promote accountability and growth. Ensure compliance with all Connecticut labor standards, including wage and hour regulations, scheduling, and paid leave.

2. Operational Excellence

Oversee all aspects of daily restaurant operations, including Front of House (FOH) and Back of House (BOH) execution. Maintain best-in-class standards for speed, accuracy, food safety, and guest experience. Lead the team through continuous improvement initiatives to enhance throughput and service consistency. Implement Chick-fil-A operational systems with fidelity and attention to detail. Partner with the Owner-Operator to execute brand initiatives, LTOs and technology rollouts.

3. Financial Stewardship

Maintain full responsibility for restaurant P&L; performance. Monitor key metrics: sales growth, food cost, labor efficiency, and controllable expenses. Forecast weekly performance, identify opportunities, and execute plans for improvement. Steward resources with integrity -- balancing profit growth with people development and community investment.

4. Facilities Management

Oversee preventive maintenance and repair schedules for kitchen, dining, and drive-thru equipment. Manage vendor relationships for cleaning, landscaping, HVAC, and equipment service. Ensure compliance with health, safety, and environmental standards, maintaining a safe and inviting environment.

Proactively address facility issues to prevent downtime or operational disruptions.

5. Guest Experience & Community Engagement

Be the visible, relational leader of the restaurant. Personally engage with guests and ensure any concerns are resolved with warmth and urgency. Model Chick-fil-A culture of hospitality and joy in every interaction.

6. Compliance & Safety

Lead food safety, sanitation, and health inspection readiness at all times. Maintain all required licenses, certifications, and records. Train and uphold safe working practices for all team members.

Qualifications

Minimum 4+ years of progressive management experience in high-volume restaurant operations. Demonstrated success in driving profitability and developing teams. Experience overseeing facilities management and vendor coordination for restaurant operations. Ability to remain calm and resourceful in fast-paced environments. Proficiency in restaurant technology: POS, labor, and inventory systems. Bilingual (English/Spanish) preferred. ServSafe Manager Certification required. Excellent communicator with strong emotional intelligence and organizational skills. Availability for flexible hours, including early mornings, evenings, and weekends (Closed Sundays).

Compensation & Benefits

Base Salary: Commensurate with Experience Performance Bonus: Semi-Annual based on operational performance KPIs Benefits: Medical, Dental, Vision, 401(k), Paid Time Off, and Leadership Development Schedule: Full-time position (Closed Sundays) must be available to work 45-50 hours per week.

Leadership Philosophy

At Chick-fil-A Greater Hartford, leadership is about service over status. Our General Manager is more than an operations leader -- they are a culture builder, mentor, and steward of the restaurant's success. Through operational excellence, care for people, and unwavering hospitality, this leader ensures every guest leaves felling like it was truly, "My pleasure."

Chick-fil-A

Greater Hartford -- A Place to Lead. A Place to Serve. A Place to Grow

Chick-fil-A Restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities. Each make their own employment decisions and are responsible for their own hiring and policies.

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Paid training Vision insurance
Experience:

General Manager: 3 years (Required)
Language:

Spanish (Preferred)
Ability to Commute:

West Hartford, CT 06117 (Required)
Work Location: In person