Take customer calls and provide accurate, satisfactory answers to their queries and concerns
Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, retirement, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency.
Communicates with customers regarding service request or problems; documents, evaluates and resolves customer\xe2\x80\x99s inquiries.
Works with other departments to complete customer requests as needed, and minimize escalations.
Qualifications: a) High School Diploma or equivalent, Job Type: Full-time Pay: Up to $17.00 per hour Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Shift:
8 hour shift
Day shift
Weekly day range:
Monday to Friday
Work setting:
In-person
Ability to commute/relocate:
Cedar Rapids, IA 52499: Reliably commute or planning to relocate before starting work (Required)
Experience:
Call center: 1 year (Preferred)
Work Location: One location
Health insurance
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