Job Description

Description:

Position Summary:


The Chapter Engagement Coordinator plays a key support role on the Chapter Engagement team, contributing to a broad range of chapter-facing initiatives. This position combines light data stewardship with program coordination responsibilities, supporting chapter awards programs, an online community for chapter executives, the annual Chapter Self-Assessment, chapter-related meetings and the Chapter Exchange website. The ideal candidate is detail-oriented, tech-comfortable, and thrives in a fast-paced, innovative, service-driven environment.


Key Responsibilities:


Chapter Engagement & Administrative Support

Writes, compiles, creates and distributes weekly chapter electronic newsletter, AGC Chapter Weekly, and weekly Chapter Alert, designed to promote AGC of America's upcoming events, meetings and educational opportunities. Regularly updates and maintains the AGC Chapter Exchange website including: the review and maintenance of all ongoing content on the site, adding new and relevant content as available, and driving chapter executives and staff to site. Assists in the planning and execution of Chapter-related meetings and programs.

Membership Data Maintenance & Member Support

Serves as liaison with members, chapters and staff concerning membership data related issues. Monitors, reviews, and maintains AGC's membership data, ensuring updates are accurate and timely. Reviews new member profiles created via the website, verifies contact details, and assigns the correct record type. Processes manual record updates, including adds, drops, changes, and annual chapter officer updates. Serves as the first point of contact for questions submitted to the membership@agc.org inbox. Coordinates with the IT Team on data integrity and reporting needs, including PowerBi dashboards and reports.

Program & Project Support

Supports the administration of AGC's Chapter Awards and National Awards programs, including backend platform work and membership verification. Works with vendor to order and deliver Chapter Awards to winners. Assists with the annual Chapter Self-Assessment, including data analysis and reporting support. Helps maintain and update online platforms such as the Chapter Exchange and Culture of Care websites, tracking and reporting on analytics and usage data. Coordinates fulfillment of the Chapter Staff Service Award and the S.I.R. Award.

Administrative & Team Support

Collaborates with chapter services and customer service team members to address phone inquiries, live chats, and customer service tickets. Runs member and chapter reports as needed and provides accurate data to staff and chapters upon request. Promotes a culture of service, responsiveness, and collaboration across departments. Performs other duties as assigned

Requirements:

The ideal candidate will have:

Strong organizational skills and attention to detail. Comfort working with databases and membership platforms. Experience supporting programs or events. Ability to handle multiple projects and prioritize in a deadline-driven environment. Experience updating and navigating WordPress or other websites. * Professional, collaborative, and customer-first attitude.