Job Description

Chick-fil-A - Operations Coordinator Opportunity

Must be available Monday through Saturday 5:30am-10pm.

Closed Sundays.

Are you passionate about maintaining quality standards in a fast-paced kitchen environment? Do you have experience in both kitchen and FOH management?


Join Chick-fil-A, where teamwork and leadership development are at the core of our values. As a Operations Coordinator, you will be responsible for overseeing all operational functions, ensuring cleanliness, and upholding food service standards to deliver delicious meals to our guests, as well as ensure a 2nd mile service hospitality model for our guests. This role offers the opportunity to work in a positive, people-focused environment where you can grow your skills and make a difference in your community.

Requirements:

Positive and respectful attitude towards leadership Minimum 2 years of experience in kitchen and FOH management Clear communication skills with team members and guests Physical ability to lift up to 50 lbs and withstand varying temperatures Ability to work standing up to 50-60 hours per week Effective in loud environments and understanding of finance and cost management ability to use emotional intelligence in stressful situations

Coordinators

are remarkable at operational leadership. Coordinators are the Restaurant leaders who lead the team to ensure excellence in all areas by:

Developing systems, monitoring metrics, and empowering Team Members at all levels to execute the Winning Hearts Every Day Restaurant Strategy for our Customers Demonstrating and reinforcing care for each other and the Restaurant by upholding our Chick-fil-A Covington Highway 21 Values and growing in Leadership Competencies Owning a specific Restaurant area, holding self and Team accountable to Key Results Area (KRAs) for specific role ownership

Reports to:

Executive Director

Qualifications:

Experience: 2 years leadership experience Certifications: SERV Safe certified

Responsible for

(as described in detail below):


Winning Hearts Every Day Restaurant Customer Care Strategy

Operational Excellence 2nd Mile Service Attentive and Friendly Team Members

Leading and caring for oneself, others, and the Restaurant


"Owning" Restaurant capacity, metrics-based decision, quality and customer experience issues, and developing systems as a "Director-in-training"

Areas of Responsibility:

Ensuring Operational Excellence Develops systems, when applicable, to continuously improve and uphold a standard of excellence for food safety and quality Assesses issues in quality and customer experience and identifies and corrects opportunities Analyzes customer metrics, daily/ weekly data, and utilizes metrics to assess business efficiencies and inefficiencies that impact fast and accurate service to customers Develops systems, when applicable, to improve speed and accuracy of service to the customer Holds self and others accountable for thinking Customer First Develops systems and processes that maintain a clean, safe, and refreshing Restaurant Facilitating 2nd Mile Service throughout the Restaurant Developing systems and processes to ensure Team Member execution of 2nd Mile Service Monitoring metrics and creating systems that reward Attentive & Friendly Team Members to: Pay attention to details and consider Customer impacts and impressions Deliver Core 4 in each customer interaction Recover quickly when a customer has an unsatisfactory experience Anticipating and solving Restaurant capacity problems, such as throughput, staffing, etc. Proactively communicating with team (Slack, Hot Schedules) Communicating opportunities or issues that are unable to be solved to the Executive Director Utilizing KRAs for specific role ownership (see separate KRA document) Practices time management and proactively plans day and week in order to be as efficient as possible Maintains professional and organized notes from meetings and ensures action items are completed in a timely manner Demonstrates effective communication to leadership and entire team

Chick-fil-A Covington Highway 21 Values

:



Teamwork Optimism Kindness Stewardship Growth

Benefits:

Paid time off Health insurance Dental insurance 401k matching Employee discount Paid training

Location: Covington - Highway 21 69280 LA-21, Covington, LA 70433, USA


If you are a highly skilled and motivated individual looking for a dynamic role in the food & beverage industry, apply now to be part of our loving and enthusiastic team at Chick-fil-A!


Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.


Pay: $19.00 - $20.00 / hour


Benefits:

Paid time off Health insurance Dental insurance 401(k) matching Employee discount Paid training

Job Type: fulltime


Schedule:

Weekend availability 10 hour shift On call Holidays Night shift Day shift Overtime

Education: No education required


Work location: On-site