Job Description

Easton Coach Company LLC

Essential Duties and Responsibilities

Provide customers with information about NJ TRANSIT's Accessible Services. Assist customers with booking trips. Conduct Transportation Assessment interviews with applicants. Perform on-site assessments of customer paths of travel and related field observations. Research and follow up on information collected during Transportation Assessment interviews. Assist with reviewing completed Transportation Assessments. Participate in the Certification Committee to support certification decisions. Serve as a direct liaison with community-based agencies contracted by NJ TRANSIT. Provide oversight of community-based assessment agencies to ensure compliance and quality.

Qualifications

Experience in the field of accessible transportation. Direct experience working with people with disabilities. Knowledge of different types of disabilities and their impact on transportation needs. Strong administrative and organizational skills. Ability to work effectively both independently and as part of a team. Excellent communication and interpersonal skills.

Reporting Structure

Reports directly to the Service Provider General Manager for administrative purposes. Does not fill any operations position on the Service Provider's staff.

Work Environment

Primarily field-based, requiring regular travel and on-site engagement with customers and agencies. Works directly with NJ TRANSIT's Certification Team and performs support tasks as necessary.
Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.


Easton Coach Company is a leader in passenger ground transportation, providing motorcoach and transit services to customers throughout the eastern United States.