Job Description

Job Summary

Under the assigned CCS supervisor, the Care Coordination Support Worker provides community-based services to identified youth that are centered on Systems of Care and Wraparound services. CSSI plays a critical role in the community behavioral health service delivery system with the position ensuring that services are family-focused, youth-guided, individualized, strengths-focused and trauma-informed.

Essential Duties and Responsibilities

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Manages the CSSO Care Coordinator team Manage the referral intake for program daily Maintains staff to supervisor ratio of 8:1 (never to exceed 10 Care Coordinators) Provides oversight of ( Care Coordination Services Wrap Around) and CCSI( Care
Coordination Services Intensive)
Provides oversight of FSP and SFSP services and staff per program guidelines Position only supports Pathway programs Manages case assignments and intakes in order to ensure an equal distribution of
cases and appropriate staff-to-client ratios as outlined by the funding source
Oversees case responsibilities and provides guidance in case planning Provides weekly supervision to staff with a focus on Wrap, system of care approach and
trauma informed
Reviews all written documents created by staff, such as assessments, treatment planning,
notes, and other program documentation as required
Reviews and updates funder policies and procedures according to state requirements,
training staff on their implementation
Reviews, ensures consistency and daily filing of case documentation Ensures effective management of significant events and crises by staff Completes required outcome reports Participates in required meetings and trainings with funder Provides staff with training, education, ongoing supervision, support, and professional development Monitors program expenditures to ensure compliance with budget Ensures adherence to funder contract Ensures billing accuracy and timeliness; completes billing procedures for private
contracts when necessary
Handles client, staff, caretaker, and/or collateral complaints and grievances Conducts regular unit/team meetings Participates in collateral and community groups to promote agency programs and
presence within the community in order to create community linkages and opportunities
Participates in public speaking engagements to promote agency programs and services Participates in agency management meetings and work groups Works with the CQI team to ensure quality of services, the achievement of program
outcomes and to create documentation to enhance programming and to meet funder requirements
Provides direct service to children and families in the absence of assigned staff Ensures adequate client contact is maintained in accordance with program
guidelines and that the minimum required contact hours are achieved each month
Ensures that all staff are monitoring child and client safety and are appropriately
responsive to any situation posing a risk to, or by, a client
Completes and submits performance appraisals in a timely manner Care Coordination Supervisor

Qualifications

Education:

Bachelor's in human service, Counseling, Mental Health, and or Social Work fields.

Experience:

1 to 5 years of experience in the supervision or lead of supervisors, progressive responsibility related to Social Services, or the equivalent combination of education and experience, preferred.

Licensure/Certification:

LPC, LCPC, LSW, LCSW & Child welfare Licenses may be required for IL staff.

Other:

Valid driver's license and acceptable driving record with OHU-required levels of coverage for auto insurance. DCFS background clearance.

Required Skills

Proficient computer skills in a Microsoft Windows environment and adaptive skills to expand software application skills as necessary. Highly organized, yet flexible, and can handle multiple priorities/projects well, ability to manage tight deadlines. Ability to function well in a team environment. Demonstrate the ability to correctly identify emotions, and to mirror regulated feelings in a way that promotes emotional and intellectual development (emotional intelligence). Ability to demonstrate project management, organizational, analytical, oral, and written presentation skills. Ability to respond promptly to customer needs; solicits customer feedback to improve services. Resourceful in researching issues and developing solutions with minimal supervision. Excellent interpersonal and effective communications skills (verbal, written, and effective documentation, paraphrasing & listening). Demonstrated ability to build professional relationships. Demonstrated problem-solving and conflict-resolution techniques Ability to hold challenging conversations with team members. Ability to coach, mentor, verbally track, manage, and develop team members. Ability to exercise discretion and ensure confidentiality.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The position requires visual and auditory acuity within professionally determined normal ranges, with correction if needed; and manual dexterity sufficient to operate a computer and office equipment, including, but not limited to, the telephone, computer, and copier. The employee is occasionally required to move items up to 50 pounds. The employee works in varied residential environments based on an assigned caseload and may encounter unpredictable clients. While performing the duties of this position, the employee travels by automobile and is exposed to changing weather conditions. The employee must be able to enter and exit a vehicle or a building without assistance. While performing the duties of this job, the employee may frequently drive an automobile, taking clients to appointments, in the local and regional areas. Occasionally, travel is outside the local area and overnight.

We Invest in You!

Tuition assistance up to $2500 per year Up to 4 weeks paid Vacation Days, up to 6 paid Personal Days, and up to 5 paid Sick days annually Medical, dental, vision, 403b Retirement, flexible spending accounts, health savings account, and short-term disability options Agency paid life up to $50K based on salary Voluntary Supplemental Life for Employee, Spouse, and Child(ren) Voluntary Legal Plans Agency paid long term after 1 year of employment Career ladders, professional development, and promotion opportunities Free LCSW and LCPC Supervision hours are available in some location.

A Different Kind Of Employer One Hope United is strong and ready to grow. Are you ready to grow with us?

800+ talented professionals strong, serving 10,000 children and families in Illinois, and Florida
Fiscally stable, $70 Million agency- strong since 1895 Energetic leadership and a rich community of support
One Hope United does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law. One Hope United is an Equal Opportunity Employer and a Drug-Free Workplace. OHU participates in eVerify.

In the spirit of caring for one another and our community, please note that upon accepting an offer of employment from One Hope United, you will be required to share proof of a COVID-19 vaccination. The requirement is subject to accommodation in compliance with applicable laws and regulations.

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