Job Description

Essential Duties & Responsibilities:

Include but are not limited to the following:

Customer Service

Provide high quality customer service that sets this store apart from competitors. Interact with customers in a way that optimizes their experience. Continuously look for ways to accommodate any of the customer's needs that can be identified. Maintain basic knowledge of all products, including lottery tickets, to assist customers when they have a question.

Operations

Maintain a positive image of the store through regular cleaning and organizing. Monitor the store to prevent losses due to theft. Perform opening and closing routines at the beginning and end of each day. Assist the store manager in placing store items, keeping adequate stock, reordering items when necessary, and additional duties as requested.

Cashier

Process payment from customers purchasing merchandise at the counter. Operate the cash register software on the computer. Count the cash in the register and safe each shift.

Culinary

Get donuts, coffee, pizza, and other morning items ready for purchase by the time the store opens each morning. Prepare menu items in the kitchen. Keep food items stocked throughout the day.

Other

Maintain an appearance in demeanor, hygiene, and dress that brings pride to the store and projects a professional and positive image of NEW Cooperative.

Basic Employment Expectations:

Safety

Performs work in a safe manner at all times and uses the appropriate PPE. Checks the work area for hazards and corrects/reports unsafe conditions. Considers the safety of oneself, and other employees, and customers. Follows all safety protocols and seeks advice from supervisor when uncertain.

Communication

Maintains open communication and cooperates with supervisor, departments, and fellow employees. Communicates with supervisor and others immediately when unexpected problems cause absence, lateness, or the need to leave early.

Accountability & Professionalism

Abides by policies set forth in the employee policy manual. Carries a fair share of the workload. Promotes NEW Cooperative through positive, friendly, and professional interactions. Is punctual, follows directives, and works in an efficient and timely manner; accepts personal responsibility for the quality and timeliness of the work. Understands that satisfactory attendance is essential to the efficient operation of the work environment.

Customer Service

Continually works to satisfy customers to address questions/concerns through effective communication, solving problems, responding to questions, and managing their expectations.

Personal/Professional Development

Establishes personal performance goals and works toward these goals. Continually upgrades and demonstrates knowledge of the job.

Qualifications & Requirements:

Must be able to interact and effectively communicate with customers and provide high levels of customer service. Must have a professional appearance. Ability to count cash/change accurately and efficiently. Must be knowledgeable in the kitchen. Ability to work flexible hours. Must have basic computer skills. Possesses strong organizational and interpersonal skills.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is rarely required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Position will rarely work in wet or humid (non-weather) conditions, work in high, precarious places, toxic or caustic chemicals. Position will occasionally work near moving mechanical parts, extreme cold/heat (non-weather) conditions.
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Education

PreferredHigh School or better

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.