Job Description

Upward Bound House (UBH) is a mission-driven nonprofit ending intergenerational family homelessness. For over 30 years, we've delivered a continuum of care--from crisis to permanent housing--rooted in empowerment, collaboration, and trauma-informed practices.

About the Role

Provide trauma-informed, strengths-based case management and housing navigation to families experiencing homelessness. Manage a caseload of

21 households

and support each to secure

permanent housing within 120 days

of program entry.

What You'll Do

Create individualized housing plans; identify and reduce barriers to stability.

Ensure clients are

document-ready

(ID, SSN, income, vital records).
Lead housing search: landlord outreach, applications, and subsidy navigation.
Maintain accurate, timely

HMIS

data; meet all contract/agency standards.
Conduct regular check-ins, assessments, case notes, and progress updates.

Coordinate referrals (mental health, employment, childcare, benefits).

Provide crisis intervention and conflict resolution as needed.
Collaborate in team meetings, case conferences, and trainings.

What You Bring

2+ years

in housing/homeless services; interim/residential experience preferred.
Working knowledge of housing programs, landlord engagement, and rapid rehousing.
Proficiency with

HMIS

data entry/reporting.
Commitment to trauma-informed, client-centered practice with diverse populations.

Strong organization, documentation, and communication skills.

Valid driver's license

, reliable vehicle, and current insurance/registration. Proven ability to work independently and thrive in a collaborative team.

Mandatory Requirements

Employment eligibility, reliable transportation, TB test, background check, CPR/First Aid, valid CA driver's license, personal auto insurance, and insurability under UBH policy.

Physical/Work Environment

The role may involve contact with individuals in crisis and responding to urgent situations. UBH provides training and support. Reasonable accommodations are available; please notify HR at hire or as needs arise.