Job Description

The Case Manager - Patient Navigator is part of the Brody School of Medicine HIV Program (BSOMHIVP) to link and retain people living with HIV/AIDS (PLWHA) in care. The individual will provide a range of client center services to retain PLWHA who are in care at BSOMHIVP by supporting PLWHA who are newly diagnosed and those who have had a lapse in health care. Will also support clients with assessing and navigating the new federal health care 'insurance exchange' system in North Carolina. This is a grant-funded position within the Division of Infectious Diseases at East Carolina University, Department of Medicine. The Medical Case Manager is primarily a self-directed position and will work in collaboration with other members of the ECUHIVP treatment adherence team to link and retain PLWHA in HIV care. Will work under the direct supervision of the ECUHIVP Ryan White program administrator. Work activities are both individual and community based. The individual will assess clients for barriers to HIV care and developing an action plan to address barriers identified; monitoring care plan objectives, and assist clients with accessing medical services, mental health, and substance abuse services; educating clients on HIV disease and how to become actively engaged in their care; identify clients that have fallen out of care, tracking these clients and encouraging re-engagement in care; and coordinate support services that will help clients to retain in care. Will work with clients to complete the Ryan White eligibility process and track clients that do not show for their provider appointments to reschedule provider appointments. Will assist clients to find affordable HIV medications by enrolling clients in the HIV medication assistant program, 340b medication program, and drug company prescription assistance programs. Due to the nature of the job, the work schedule is flexible, including possible nights, and weekends.

CLINICAL SUPPORT POSITION - NOT SUBJECT TO STATE HUMAN RESOURCES ACT.



Employment in this position provides eligibility to participate in the UNC Optional Retirement Program (ORP) which offers matching employer contributions and employee control of investment choices, along with eligibility to participate in various Voluntary Supplemental Retirement Plans (401k, 403b, 457). This position is not eligible to participate in the NC Teachers' and State Employees' Retirement System (TSERS). Additionally, this position offers multiple voluntary options for Medical, Dental, Vision, and Life Insurance as well as various supplemental plans including Critical Illness, Flexible Spending Accounts, Cancer, and Disability.

While this position is not automatically eligible for the NC Teachers' and State Employees' Retirement System (

TSERS

), new hires transferring from another North Carolina state agency and current

ECU

employees transferring internally who had been enrolled in

TSERS

in their previous employment will continue participation in

TSERS

. These individuals may be able to elect to participate in

ORP

if they had not been offered that option at the time of their initial enrollment into

TSERS

.

Minimum Education/Experience

Associate degree in a related Human Services discipline and two years of experience related to the area of assignment, or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

License or Certification required by statute or regulation

None

Preferred Experience, Skills, Training/Education

Experience in case management working with people with HIV disease. Knowledge of HIV/AIDS Experience in public speaking and interpersonal communication; bilingual applicants, particularly Spanish speaking, is an asset. Working knowledge of electronic medical databases such as Health Span, Centricity and CAREWARE is desirable

License or Certification required by the Department

None

Special Instructions to Applicant

Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write 'see resume' on your application when completing the job duties section. If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment). Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities. Applicants must be currently authorized to work in the United States on a full-time basis.

Job Open Date

01/15/2026

Job Close Date - Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed.

01/23/2026

Open Until Filled

No

Quick Link for Direct Access to Posting

https://ecu.peopleadmin.com/postings/91111

Alternate option

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on budget, UNC salary administration, and/or candidate qualifications.

Nondiscrimination Statement

East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability.



Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the ADA Coordinator at (252) 737-1018 (Voice/TTY) or

ADA

-Coordinator@ecu.edu

.

Eligibility for Employment

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.

Department for People Operations, Success, and Opportunity

If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.