Job Description

Child Support

- Remote in North Dakota -

Child Support Case Manager

The position can be located anywhere in North Dakota.


This position provides

Case Management

on an assigned caseload and includes all child support services for enforcement of child support and medical support. Case management duties include locating absent parents and their employers or assets; enforcement of child support and medical support obligations; gathering information needed to conduct a review of child support and medical support obligations; reconciling and managing child support accounts; negotiating payment plans; completing daily assignments in a timely and accurate manner; carefully documenting all case related activity in the case file; and providing customer service to the public. Must be able to explain complex issues in a way that is easy to understand. General knowledge of the operation of a personal computer, with specific knowledge of work processing and spreadsheet software is needed.


The expectations of the successful candidate include:

Strong communication and organizational skills Excellent time management skills Analysis of complex issues High level of judgment Strong attention to detail

To be considered you

are required to have a bachelor's degree in business or public administration, criminal justice, social work, psychology, or paralegal/legal assistant (at the bachelor's degree level). Or a bachelor's degree in another field and one year of work experience as a collections officer, eligibility worker in a county social service office, law enforcement officer, clerk of court with responsibility related to child support collections, legal assistant that includes conducting research and investigations, or other experience that includes conducting investigations. Or an associate degree in paralegal/legal assistant and three years of the work experience as listed above. Additional child support work experience may substitute for the education requirement on a year-for-year basis.

About HHS

: ND HHS strives to make North Dakota the healthiest state in the nation by reinforcing the foundations of well-being: physical, economic, and behavioral. Those services are to be delivered as close to home as possible with a focus on dignity and respect. The keys to delivery of those services are the 2800 committed, compassionate ND HHS team members and more than $6 billion in funding from nearly 200 different federal, state, and special sources.

About Team ND

"Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore Roosevelt


More than 7,500 talented, hard-working people across sixty-three agencies have come together as Team North Dakota. At Team ND, we are driven to succeed through gratitude, humility, curiosity and courage. Our purpose is to empower people, improve lives, and inspire success. Join us in being legendary.

Total Rewards:

The State of North Dakota is committed to providing team members with a strong and competitive rewards package that support you, your health and your family.


Considering a new position on Team ND? How does your current position stack up? Use our Total Rewards Calculator to estimate.

Application Procedures

Your resume should include information to demonstrate how you meet the minimum qualifications as posted. If the Department's Human Resource Division is unable to determine that you meet the minimum qualifications credit will not be given. All application material must be received on or before the closing date by 11:59 PM Central Standard Time (CST).


Applicants must be legally authorized to work in the United States. The Department of Health & Human Services does not offer or provide sponsorships.


This employer participates in E-Verify. Please visit the following website for additional information: https://www.hhs.nd.gov/careers/e-verify


A copy of your qualifying degrees transcript and any applicable certifications or licensures must be provided at the time of an interview.


For more information about the position or if you need an accommodation, please contact Heidi Ahl-Quanbeck at hahlquanbeck@nd.gov or at 701.328.0961.


Employing Unit: ND HHS - Child Support


Unit Phone Number: 701.328.2310


TTY Number: ND Relay Service 1-800-366-6888 (text); 1-800-366-6889 (voice)


If you are experiencing technical difficulties with the Application Process or uploading attachments, please contact recruiter@nd.gov or (701)328-3290.

Equal Employment Opportunity

The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.


As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. Sect. 23-12-10.