Job Description

Who is Bridging Access to Care, Inc.: Bridging Access to Care, Inc. (BAC) is a nonprofit, multi-service, community-based behavioral healthcare organization committed to building healthy communities, one person at a time.

In 2012, Brooklyn Aids Task Force changed its name to BAC and successfully made the transition from an AIDS-centered organization to a multi-service community-based healthcare organization. Brooklyn Aids Task Force was the very first HIV/AIDS organization in Brooklyn to prioritize serving people living with HIV/AIDS (PLWHA) since 1986. Today, BAC provides mental health and substance use-related social services, comprehensive HIV/AIDS care, and coordinated health care and supportive services to under-served racial and ethnic minority communities in Brooklyn and other parts of New York City.

Bridging Access to Care, Inc. offers a competitive salary package, including health insurance, retirement plan, paid time off, and opportunities for professional development.

JOB SUMMARY:

The Case Manager for our Department of Health and Mental Hygiene program, you will play a major role in supporting single adults' families with clinical conditions in scatter-site supportive housing. As a Case Manager in this program, you are responsible for ensuring that all single adults and families with clinical diagnosis receive help to navigate challenges, achieve stability, and other resources. The Case Manager will be involved in a range of supportive activities, including but not limited to conducting detailed intakes, ongoing monitoring of progress, and ensuring the continuous maintenance of care plans.

EDUCATION AND WORK EXPERIENCES:

MINIMUM:

High School Diploma or equivalent, with a Minimum of two ( 2) years experience working with individuals living with psychiatric illness and substance use disorders, and who have histories of instable housing required. Bachelor's degree in social work, Human Services, or related field

For Bachelor Candidates: MINIMUM

: One (1) year of experience providing housing and/or case management services to people experiencing instable housing, mental illness, or negative substance use preferred. Ability to travel within Brooklyn by public transit.

Up to 75% of travel is required.

DUTIES AND RESPONSIBILITIES:

Intake & Assessment

Conduct intake assessments for new referrals to determine necessary services and gather essential information about housing and support needs. Conduct quarterly re-assessments, service plan updates, and bi-annual mandatory agency forms to monitor progress and determine ongoing needs.
Service Planning & Case Management

Collaborate with clients to set person-centered, achievable goals and action steps that promote stability and well-being. Monitor clients' progress toward goals through regular telephone and in-person visits, documenting outcomes in progress notes. Assist clients in advocating for themselves and working toward self-sufficiency. Monitors clients' progress toward their goals via regularly scheduled telephone contact and/or face-to-face visits, and documents via progress notes. Assists with Wellness Self-Management activities. Provides individual tobacco smoking cessation sessions with clients.
Supportive Counseling & Crisis Intervention

Provide supportive counseling using harm reduction and motivational interviewing techniques. Deliver crisis intervention, de-escalation, and conflict resolution services. Maintain calm and effectiveness in high-pressure or crisis situations.
Housing Support & Property Coordination

Coordinate with Senior Property Manager for move-in for new clients and relocation for existing clients when necessary. Assist clients with establishing utility services and monitors monthly payments to ensure utilities are not disconnected for non-payment. Calculates, collects, and tracks monthly rent payments from each client to ensure appropriate monthly rent payments and manages delinquencies as appropriate. Facilitates apartment repair/maintenance needs via BAC maintenance staff and advocacy with clients' superintendents, building managers, and landlords. Assist clients with establishing utility services and monitor monthly payments to prevent disconnection.
Referral & Resource Linkage

Refer clients to appropriate services including medical, dental, mental health, substance use treatment, SSI, SNAP, legal assistance, education, employment, and training. Follow up on referral outcomes to ensure effectiveness and completion of services.
Community Engagement & Outreach

Participate in community outreach efforts to engage clients and promote available services. Dedicate up to 65% or more of work hours to community engagement and fieldwork, including occasional home visits.
Collaboration & Relationship Building

Establish and maintain effective partnerships with community organizations, healthcare providers, and stakeholders to enhance service delivery and resource access.
Other:

Other duties assigned are based on program needs.

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of issues related to substance use, recovery, and mental health. Excellent verbal, written, and interpersonal skills. Excellent organizational and record-keeping skills, as well as the ability to manage multiple cases. Comfortable with digital tools and software for project management, data tracking, and communication, with a commitment to leveraging technology to improve program outcomes. Sound judgment, critical thinking, problem-solving skills, and ability to multitask. Knowledge of fair housing regulations and laws pertaining to housing assistance programs Strong communication and interpersonal skills to effectively work with diverse populations Ability to assess client needs and provide appropriate support and resources Experience in crisis management or addiction counseling is beneficial Excellent verbal and written communication skills, including the ability to convey complex information clearly and sensitively to diverse audiences. Proficient in collecting, analyzing, and interpreting data to inform program decisions and demonstrate impact.
Job Types: Full-time, Temporary

Pay: $24.73 per hour

Expected hours: 35 per week

Benefits:

Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Professional development assistance Referral program Vision insurance
People with a criminal record are encouraged to apply

Application Question(s):

This role will require home visits. Are you comfortable with working in the field, communicating within the 5 boroughs and going to clients' home with or without reasonable accommodation?
Education:

High school or equivalent (Required)
Experience:

Case management: 2 years (Preferred) HIV/AIDS care: 2 years (Preferred) EHR systems: 2 years (Required) Housing Support & Property Coordination: 1 year (Preferred)
Willingness to travel:

75% (Required)
Work Location: In person