Job Description

Position Summary:



Located in our West Chester, PA campus, the Case Manager will play a pivotal role in guiding clients through Synergy's Program & supporting goal planning and goal execution. Critical to this role will be relationship building, and a professional, humble approach. This role reports to the Case Management Manager and will work closely with Primary Therapists, Recovery Care Coordinators, and the Client Needs Specialist.



Job Responsibilities:



Case Management Sessions



Session Facilitation & Goal Setting


Conduct 60-minute weekly
meetings with clients to cover the following topics: daily living and wellness, 12-step engagement, relationships, work/school, budgeting.
Create strategic SMART goals with each client to support their growth in key aspects of their experience at Synergy in alignment with their clinical work.

Administrative Support



Documentation & Collaboration


Update and maintain
relevant client information according to standard company practices
Collaborate with each client's direct care team to resolve problems quickly and effectively - appropriately consulting with and informing necessary stakeholders.

Team Meetings & Supervision


Attend weekly team meetings including the all-team, Program and Clinical staff meeting, Case Management Supervision meeting, and Management meeting. Participate in weekly 1-on-1 meetings with the CM manager to review work quality and receive direction and support related to the responsibilities of the job.

Scheduling


Schedule sessions strategically around clinical, program, and client obligations to support clients in having a routine case management experience.

Culture / Boundaries



Trauma-Informed Care (T.I.C.)


Understand and apply Trauma-Informed Care principles in all interactions with clients and staff. Promote a safe, respectful, and supportive environment that empowers client recovery.

Boundaries


Maintain professional boundaries with clients at all times. Model consistent, ethical, and respectful behavior that reflects program and recovery values. Uphold confidentiality and avoid dual relationships.

Qualifications:


Minimum of 1 year of experience in substance use treatment or related field (Preferred). Highly organized and detail-oriented, with the ability to manage multiple tasks and priorities effectively. Strong leadership and supervisory skills, with the ability to effectively engage with clients, staff, and external stakeholders. Proven ability to manage crises effectively and provide support. Dedication to the mission and values of Synergy. Valid driver's license. * Living example of the life we support our clients to earn.