Job Description

$20.76 per hour

Era Living is seeking on-call Escort Case Management Assistants to become the newest members of our Resident and Family Supportive Programs team in Seattle, WA. Preference to those available to work on call position.

Primary Responsibilities:

This role supports the Resident and Family Supportive Programs by providing case management functions and other non-clinical services to residents. In this role, you are required to be available to respond within the scope of the program, on a pre-scheduled on-call basis for scheduled and/or emergency/unscheduled escorts.


Escorting residents to healthcare provider offices, emergency departments or other healthcare settings; providing support for virtual/phone healthcare provider appointments Accompanying residents to other non-medical and non-financial appointments e.g. hair appointments, shopping trips etc. Fulfilling the requirements of an escort for example: + Arranging/confirming transportation + Communicating expressed/documented information provided by the resident, resident representative, and/or Community Care Team
+ Communicating with resident representative, community staff, healthcare provider staff, and/or other Case Management Assistants to coordinate support

Compensation:

$20.76 / hour for scheduled work performed (some travel time may be included)

$30.76 / hour for unscheduled, emergency response during a scheduled shift (travel time included)

$2 / hour bonus pay for time scheduled on call but not worked

Mileage reimbursement at current federal rate

Competitive Compensation/Benefits Package Includes:

401(k) retirement plan with generous company match (eligibility contingent on age requirement) Double pay for holidays worked 1 hour paid sick time for every 40 hours worked Employee Assistance Program Longevity bonuses Employee discount programs

Knowledge, Skills, and Abilities:

Ability to work effectively as part of a multidisciplinary team Ability to multi-task and attend to detail Competent interpersonal skills that facilitate communication and interaction with residents, family members, and/or other third parties Ability to travel to multiple Era Living communities to perform duties as required Ability to respond and travel urgently during on-call shift to meet resident at healthcare provider location Ability to use computers, Word, Excel, Outlook and the Internet including smartphone applications Must possess a personal smartphone with data and ability to download, access, and utilize apps on the smartphone. This includes, rideshare apps (Uber), scheduling platforms (On-shift), and email and calendar (Outlook) Ability to foster a positive environment and represent Era Living in a proficient and professional manner; maintain professional boundaries and use discretion in consideration of stated visit Must be available to work at least 4 shifts per month Ability to read, write and communicate in English Ability to pass DSHS background check, required

Education and Experience:

High School or GED, required; Bachelor's Degree in human services, social work, gerontology etc., preferred Experience working with seniors, preferred First Aid and CPR certified or able to obtain within 30 days of hire Complete Caregiver Dementia and Caregiver Mental Health training within 120 days of hire

About Era Living:

If you are passionate about improving the quality of life for older adults and exemplify a values based approach to your work, demonstrating integrity, credibility, consistency, strong team orientation, and outstanding communication, we welcome your application!



Era Living was voted "2025 Winner: Best in the Pacific Northwest - Senior Community" by the Seattle Times.