Job Description

Aspen Dental is hiring for a Case Concierge Agent for Aspen Dental-branded practices play a vital role in supporting clinical staff by coaching & facilitating intraoral scanning processes & workflows using 3Shape Trios Scanners and related software.


The Case Concierge Agent ensures a seamless & efficient support experience for our Field Team Members in the use of 3Shape Trios workflows, including but not limited to: proper operation of the scanner, capturing of high-quality digital impressions through established processes, & adherence to standardized digital workflows.


Salary: 28 / hour

Responsibilities:

Customer Support

: Provide virtual live-scan support for offices and ability to coach in the moment on intraoral workflows and scan strategies. Able to troubleshoot minor technical issues with the 3Shape Scanner or related software

Communication

: Coach Teams on the proper use of the 3Shape Trios intraoral scanner to obtain accurate digital impressions for a variety of dental procedures. Ensure proper workflows are followed.

Continuous Improvement

: Support standardization and best practices across all Aspen Dental-branded offices.

Reporting:

Monitor and update support tickets in a real-time Help Desk environment. Provide relevant details on resolution steps for each issue addressed.

Additional Support Responsibilities:

Ability to assist with other Digital Dentistry support needs outside of 3Shape-related products, specifically the SprintRay Digital Printing Ecosystem

Minimum Education and Experience:

High school graduate or equivalent 3+ years of experience in customer service or operations, preferably in healthcare, manufacturing, or digital services. Familiarity with dental, medical, or manufacturing environments. Experience in 3Shape Scanner technology & Scan/Design workflows required SprintRay Digital Ecosystem Experience preferred, but not required Must be comfortable assisting and/or training Field Team Members in a virtual environment Experience in a Help Desk or Ticket Management System preferred, but not required Excellent verbal and written communication skills Ability to multi-task Strong problem-solving skills and a commitment to driving resolution and improvement Excellent communication and interpersonal skills with the ability to build strong relationships and partnerships The ability to conduct up to 25% travel
The information contained in this job description is intended to describe the most important aspects of the position.

It is not intended to be an exhaustive list of all responsibilities, duties, and skills required to perform the work.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed in this document are representative of the knowledge, skills, and/or abilities required to perform this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essentials functions i


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