The world isn\xe2\x80\x99t standing still, and neither is Allstate. We\xe2\x80\x99re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers\xe2\x80\x99 evolving needs. That\xe2\x80\x99s why now is an exciting time to join our team. You\xe2\x80\x99ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.
You\xe2\x80\x99ll do all this in an environment of excellence and the highest ethical standards \xe2\x80\x93 a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.
Everything we do at Allstate is driven by a shared purpose: to protect people from life\xe2\x80\x99s uncertainties so they can realize their hopes and dreams. For more than 89 years we\xe2\x80\x99ve thrived by staying a step ahead of whatever\xe2\x80\x99s coming next \xe2\x80\x93 to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We\xe2\x80\x99ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.
We are the Good Hands. We don\xe2\x80\x99t follow the trends. We set them.

Job Summary:

This role contributes to and helps develop the strategic design, planning, and successful implementation of the Selerix / Bensel enrollment platform. Allstate supports our partners by providing an enrollment platform to enroll our products. This position works closely with sales and implementation teams as well as the other members of the internal Bensel team to meet enrollment deadlines and output requirements.

Duties include:

• Reviewing case builds for accuracy / proper configurations
• Account and product configuration on in-house managed accounts, census configuration, enrollment scenario testing, peer-review for in-house account configurations, production reporting,
• Technical issue management with cross-functional teams, documentation of end user guidance materials such as job aids and manuals and providing telephonic/email responses to end user inquiries.
• Resolving support tickets due to file processing errors.

Key Responsibilities:

• Configure account setup for enrollment on the Selerix platform (many AB and non-AB managed Benefit Selection platforms)
• Configure product specifications in accordance with AB standards
• Configure census data for enrollment purposes
• Configure production reporting
• Record and disseminate end user feedback
• Provide issue resolution for end users in the account set up and enrollment modules
• Contribute to the accuracy of all supporting documentation
• Collaborate closely with internal business areas, field sales distribution, implementation teams, underwriting, and new business to effectively recognize and solve case level enrollment issues and reinforce corporate initiatives.
• Assists in driving results through the development of effective relationships with internal and external partners.
• Resolves escalated customer communications, concerns, conflicts or issues.
• Continuous improvements with processes and programs.
• Manage workflow to ensure timely, quality setup, review and implementation.
• Ensure efficient utilization of resources to meet established goals. Comprehensive working knowledge of BenSel enrollment systems review processes within accountability.
• Maintain communications with BSC, case builders and other business teams to facilitate resolution and share information.
• Ability to manage multiple external enrollment technology partner relationships.
• Evaluate current processes and procedures and make appropriate recommendations for process improvements.
• Define team objectives and contribute to departmental and company objectives. Assess team strengths and weaknesses in order to identify opportunity areas.
• Act as a liaison between Enrollment Technology Solutions team, Allstate Benefits business units and enrollment technology partners for the review of compliance related content of new and current enrollment systems.
• Prepare communications and make presentations as needed.
• Build knowledge of the organization, processes and customers.
• Solve a range of escalated issues; analyze and create solutions.

Knowledge/Functional Skills/Abilities:

• Prior experience on the Selerix enrollment engine (Benefit Selection platform) is highly desirable, especially as a Case Builder.
• Knowledge, understanding and/or prior experience of the voluntary benefit enrollment process preferred
• Associates degree or higher preferred in the Computer Science or business-related fields or related experience
• Excellent oral and written communication skills required
• High degree of self-management/multi-tasking capacity in a high stress team-oriented environment required
• 2+ years\xe2\x80\x99 experience in case set up for enrollment of employee benefits preferred.
• Proficiency with MS Office Suite (Excel, Word, Access, OneNote, Teams and Outlook)
• Knowledge, understanding and/or prior experience of the voluntary benefit enrollment process preferred.
• Strategic thinker and curious learner.
• Self-starter with a keen sense of urgency
• Ability to work independently and with a team to fulfill objectives
• Ability to function well in high volume and quick turn-around environment
• Solutions-focused and resourceful problem solver who quickly adapts to changing environments and enjoys working with ambiguity.
• Advanced communication skills including written and oral, interpersonal skills required to communicate with internal and external customers.
• Potential candidate must be ok with reaching out to fellow team members and not afraid to speak up/contribute or ask questions. (Remote position)
• High degree of self-management/multi-tasking capacity in a high stress team-oriented environment required.
• Possesses working knowledge of processes, policies, and procedures relevant to the industry.
• Ability to ensure compliance with current industry standards/environment that impact decisions and indicates requirements

We also remain open to those who have backgrounds in:
HRIS system management and/or,
Scripting (JavaScript)

Education and Experience:

• Bachelor\'s degree or equivalent experience.
• 2 or more years of related experience
• Selerix/Benefit Selection platform experience a plus
• Voluntary Benefit knowledge a plus
• Experience with SharePoint and Salesforce a plus.
  

Supervisory Responsibilities:

This job does not have supervisory duties.

Certificates, Licenses, Registrations:

• None

Notes:

The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job. Compensation offered for this role is $57,500.00-$77,500.00 per year and is based on experience and qualifications. The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands\xc2\xae.
As a Fortune 100 company and industry leader, we provide a competitive salary \xe2\x80\x93 but that\xe2\x80\x99s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you\xe2\x80\x99ll have access to a wide variety of programs to help you balance your work and personal life - including a generous paid time off policy. For a full description of Allstate\xe2\x80\x99s benefits, visit allstate.jobs/benefits/
Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click \xe2\x80\x9chere\xe2\x80\x9d for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click \xe2\x80\x9chere\xe2\x80\x9d for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the \xe2\x80\x9cEEO is the Law\xe2\x80\x9d poster click \xe2\x80\x9chere\xe2\x80\x9d. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click \xe2\x80\x9chere\xe2\x80\x9d. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company\xe2\x80\x99s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee\xe2\x80\x99s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee\'s terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.