Job Description

POSITION SUMMARY:

Oversees the total operation of the Caroline County Family YMCA branch in Denton,

Maryland. The Operations Coordinator will oversee membership development, program

development, outreach work, facility stewardship, volunteer and staff development,

financial development, strategic planning, community relations and collaborations with

community organizations.

ESSENTIAL FUNCTIONS:

Financial Development

? Collaborate with VP of Operations, Financial Development staff and Leadership Council

to fully engage community leaders, members, staff and volunteers in successful

campaigns, events and grant acquisitions.

? Focus on identification, cultivation, and closing formal requests to capable sources of

major gifts.

? Achieve 100% Leadership Council giving and high levels of staff participation in Annual

Campaign.

Leadership Council Development

? Serve as principal staff person to the Leadership Council.

? Identify and engage key influential leaders as Leadership Council Members and help

them to embrace the Mission.

? Develop active Leadership Council Committees where board members and community

volunteers can help drive our mission and impact deep into our community.

Staff Development

? Develop and promote a member-focused staff culture based on relationship building,

active listening and service above self.

? Recruit and build a staff team that reflects the values, vision and mission of the YMCA.

? Insure that all personnel policies and procedures are adhered to within the branch.

? Maintain current job descriptions, complete timely performance evaluations of all staff,

and ensure that payroll and personnel information is accurate and submitted on a

timely basis.

? Develop, implement and maintain personal development and recognition plans for staff.

? Develop and implement staff training activities throughout the year for designated

department directors and specialty staff; monitor and suggest trainings for department

directors as appropriate.

? Work closely with the VP of Operations and Human Resources Director in all areas of

staff development as outlined above.

Fiscal Management

? Develop, manage and achieve the annual operating budget for the branch.


? Implement strategies to grow membership and program enrollment through successful

marketing campaigns, high quality programs and great customer service.

? Continually look for ways to incorporate more efficient operating practices.

? Display a high level of fiscal competence through accurate budget forecasting and

variance reporting.

Program and Membership Operations

? Develop and create a relationship-centered, sustaining experience between individuals

and the Y.

? Work directly with Association Staff and Directors to develop and implement innovative

quality programs for members and the community.

? Ensure that the member experience is at the center of everything we do.

? Routinely evaluate program and service quality and institute corrective action when

necessary.

? Adapt to the needs of our community when necessary.

? Maintain a clean, safe facility that lends itself to great customer service.

? Create and maintain an atmosphere that values diversity and inclusion.

Community Development

? Leverage community leadership and connections to position the YMCA as the leading

human services organization.

? Identify and engage with leaders and groups within the service community to tell the Y

Story and discern optimal partners related to our three (3) areas of focus (Youth

Development, Healthy Living and Social Responsibility).

General

? Work with Association and branch staff to maintain facility, equipment and vehicles

according to YMCA standards, preventative maintenance plans and facility action plan.

? Monitor and control systems, practice and training as it relates to risk management and

safety for participants/employees especially child abuse reporting policies and

procedures; working closely with the Human Resources Director in this regard

? Manage association-wide projects when needed.

? Must attend all Staff and Leadership meetings as scheduled.

? Ability to participate in Task Force Groups for the Association.

? Any other duties as required by supervisor.

Cause-Driven Leadership Competencies

? Mission and Community Oriented: Reinforces YMCA values within the organization and the

community. Develops strategies to ensure staff and volunteers reflect the community.

Effectively communicates the benefits and impact of the YMCA's efforts for all

stakeholders. Implements effective systems to develop volunteers at program,

fundraising and policy leadership levels.

? People Oriented: Serves as a community leader building collaborations based on trust

and credibility to advance YMCA mission and goals. Builds and nurtures strategic

relationships to enhance support for the YMCA. Communicates for influence to attain

buy-in and support of goals. Provides tools and resources for the development of

others.

? Results Oriented: Assigns clear accountability and ensures continuous improvement.

Involves members and community in the development of programs and activities.

Integrates multiple thinking processes to make decisions. Ensures execution of plans.

Secures resources and support for all philanthropic endeavors. Institutes sound

accounting procedures, investment policies and financial controls.

Personal Development Oriented:

Anticipates challenges that can sidetrack or derail growth

and personal learning. Fosters a learning environment by embracing diverse abilities

and approaches. Creates a sense of urgency and positive tension to support change.

QUALIFICATIONS:

1. Bachelor's degree in human services, social services, business or equivalent.

2. Five or more years of management experience, preferably in a YMCA or other

nonprofit agency.

3. Ability to direct total operations through volunteer development, supervision of

staff, development and monitoring of branch budget, marketing and public

relations, and program development.

4. Experience in management and development of volunteer involvement; ability to

recruit top community leaders.

5. Ability to relate effectively to diverse groups of people from all social and

economic segments of the community.

6. Proven track record of effectively communicating and developing authentic

relationships with others.

7. Ability to establish and maintain collaborations with community organizations.

8. Excellent analytical skills and a demonstrated ability to manage the scope and

diverse responsibilities

9. YMCA Multi-Team or Branch Leader certification preferred.

10. CPR and First Aid certifications may be required.