Job Description

Position Summary:
CARE MANAGEMENT TECHNICIAN
Orlando Regional Medical Center (ORMC)
ORMC Care Management Dept.
Full-Time 8:00a - 4:30p
Position Summary
The position is focused on supporting the care management team in achieving the department goals and objectives of patient transition/ throughput.
Education/Training
High school graduate or equivalent.
Experience
Two (2) years' experience in working with customers and/or patients, to include one year in a health-related field. Working knowledge of Microsoft Office programs (Word, Excel, Outlook, PowerPoint).
Essential Functions

• Educates patients/families on the roles of the care management team, bridging communications with the other members of health care team, and ensuring timely transitions to the next level of care.
• Assists with the Care Management requests as needed:

o Arranging nursing home returns
o Contacting SNF's, ALF's, and Rehabilitation Centers to refer to and ascertain bed availability
o Identifying availability of community resources
o Enrolling patients in patient assistance programs
o Referring to community agencies
o Arranging patient transportation
o Obtaining authorization numbers from payors
o Obtaining appropriate contact name, contact number and/or fax number of payor
o Arranging for resources to facilitate durable medical equipment

• Assists in issuing the Important Message from Medicare (IMM) letters to include patients' rights/ responsibilities.
• Assist in issuing the Observation notification to include the Medicare Outpatient Observation Notice (MOON).
• Assist in issuing Advance Beneficiary Notices (ABNs) and Hospital-Issued Notices of Noncoverage (HINNs) as appropriate for non-covered services.
• Assists in the overall office functions of:

o Mail management, phone coverage, and safe office operations/ maintenance of office equipment including, but not limited
to, phones, fax machines, copiers, printers, and computers
o Maintenance of required files, statistics, and reports in a streamlined manner to ensure current accurate information is
readily available to appropriate parties
o Assists in maintaining the various databases and spreadsheets utilized by the department
o Assists in scheduling meetings and coordinating arrangement for meetings
o Assists in the suggestion, development and implementation of new processes to improve department efficiencies

• Provides timekeeping support to the department via execution of departmental procedures and data entry into the corporate time management system

Skills Required