Job Description

Job Summary

We are seeking a compassionate and organized Care Coordinator to join our home care team. The ideal candidate will serve as a vital link between clients and case managers, ensuring seamless communication, appointment scheduling, and support throughout the client care journey. This role offers an opportunity to contribute to patient well-being while working in a dynamic healthcare environment.

Duties

Providing coordinated care to patients by developing, monitoring, and evaluating their home health care plans. Ensure a high level of care for the patient is given by the home health aides. Scheduling agency home health care aides accordingly and ensuring agency aides work their scheduled shift. Managing last-minute call-outs and finding appropriate coverage. Developing an on-call pool of agency aides with various shifts in coordination with Human Resources. Communicate with referral sources and Case Managers to provide an excellent customer service experience Listening to needs of clients and matching them to the appropriate caregiver(s) Manage Caseload of up to 100 patients Review the care plan with patients and caregiver Resolve caregiver and client grievances and complaints Address over utilization of hours Reporting personnel performance issues Ensure caseload retention Contribute to team efforts by accomplishing related results as needed.
Qualifications:

High school graduate (Associate or higher preferred) 2+ Years experience in a Home Care or Service Coordination role. Demonstrated capability maintaining strict confidentiality Proven ability to generate leads and monitor referrals Strong typing and computer skills Comfortable with closing/asking for business Well organized, accurate, and attentive to detail Excellent communication, public relations and follow up skills Experience with HHA Exchange and EVV Must Speak Fluent English.
Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Expected hours: 40 per week

Work Location: In person