Job Description

Job Summary

===============


Under the assigned CCS supervisor, the Care Coordination Support Worker provides community-based services to identified youth that are centered on Systems of Care and Wraparound services. CSSI plays a critical role in the community behavioral health service delivery system with the position ensuring that services are family-focused, youth-guided, individualized, strengths-focused and trauma-informed.

Essential Duties and Responsibilities

=========================================


Manages the CSSO Care Coordinator team Manage the referral intake for program daily Maintains staff to supervisor ratio of 8:1 (never to exceed 10 Care Coordinators) Provides oversight of ( Care Coordination Services Wrap Around) and CCSI( Care
Coordination Services Intensive)
Provides oversight of FSP and SFSP services and staff per program guidelines Position only supports Pathway programs Manages case assignments and intakes in order to ensure an equal distribution of
cases and appropriate staff-to-client ratios as outlined by the funding source
Oversees case responsibilities and provides guidance in case planning Provides weekly supervision to staff with a focus on Wrap, system of care approach and
trauma informed
Reviews all written documents created by staff, such as assessments, treatment planning,
notes, and other program documentation as required
Reviews and updates funder policies and procedures according to state requirements,
training staff on their implementation
Reviews, ensures consistency and daily filing of case documentation Ensures effective management of significant events and crises by staff Completes required outcome reports Participates in required meetings and trainings with funder Provides staff with training, education, ongoing supervision, support, and professional
development
Monitors program expenditures to ensure compliance with budget Ensures adherence to funder contract Ensures billing accuracy and timeliness; completes billing procedures for private
contracts when necessary
Handles client, staff, caretaker, and/or collateral complaints and grievances Conducts regular unit/team meetings Participates in collateral and community groups to promote agency programs and
presence within the community in order to create community linkages and opportunities
Participates in public speaking engagements to promote agency programs and services Participates in agency management meetings and work groups Works with the CQI team to ensure quality of services, the achievement of program
outcomes and to create documentation to enhance programming and to meet funder

requirements
Provides direct service to children and families in the absence of assigned staff Ensures adequate client contact is maintained in accordance with program
guidelines and that the minimum required contact hours are achieved each month
Ensures that all staff are monitoring child and client safety and are appropriately
responsive to any situation posing a risk to, or by, a client
Completes and submits performance appraisals in a timely manner Care Coordination Supervisor


Position

only supports

Pathway

programs



Manages

case

assignments

and

intake
s

in

order to

e
nsure an equal distribution of

cases and appropriate staff

to

client ratios as outline
d

by the funding source



Oversees

case

responsibilities

and

provides

guidance

in

case

planning



Provides

weekly

supervision

to

staff

with a

focus

on

W
rap
,

system

of

care

approach

and

trauma

informed



Reviews

all

written

documents

created

by

staff
, such as assessments, treatment planning,

notes, and other program documentation as required



Reviews

and updates