Job Description

This is a full-time teleworking position with the expectations that you will be working from the Millersville, MD office location on occasion.

Who We Are

The Coordinating Center (The Center) has over 40 years of experience supporting children, youth, adults and seniors with complex medical needs and disabilities statewide. Deeply committed to a person-centered approach and philosophy, The Coordinating Center helps individuals of all ages and abilities achieve optimal quality health, affordable healthcare and meaningful community life. Over the past four decades, we have become an industry expert in the delivery of person-centered, community-based care coordination services and population health.

Who You Are:

We look for candidates who align with our mission, vision, and values as a human services' nonprofit organization. We look for collaborative and creative minds, self-managing organizational skills, and the desire to challenge and grow professionally. Specific qualifications are:


Three to five years of administrative support services required, medical office experience preferred. Bachelor's degree in health, human services or related field preferred. Ability to communicate effectively with others to establish professional relationships and ensure client satisfaction. Excellent organizational skills with the ability to manage multiple priorities and the flexibility to adapt to changes that occur within an evolving position. Proficient in Microsoft Office Suite (i.e., Access, Excel, Word, PowerPoint, Outlook) and general office equipment (i.e., Computer, Printer, Copier, Scanner, Facsimile, Calculator, Postage Meter).

What You Will Do:

The Care Coordination Associate (CCA) is responsible for supporting the Medical Day Care Waiver (MDC) team by coordinating and administering specific activities for individuals served by MDC and the MDC coworkers. This position provides intake, referral and clerical support and serves as the primary contact for the internal client record that is maintained in The Center's documentation system. This position requires a customer service perspective to internal and external customers. This role also requires CCA's to adjust their workload and develop specific goals and plans to prioritize, organize and manage the multiple priorities of the MDC program. CCAs are mainly remote, however, they must be able to go into the office to collect mail and other documents needed for the team. They must also be able to provide a consistent daily presence for prompt response to client, family, case manager, and provider needs/inquiries. This position reports to the Program Director but works jointly as a member of the MDC team to maximize quality outcomes for individuals served by The Center.

As a Care Coordination Associate, you will:

Intake


Monitor LTSS for new referrals and enter the demographic information in the internal case management information system (CMIS). Conduct initial contact with client/family to verify demographic information, introduce The Center, explain the program, and enrollment process. Provide initial consent documents to client either by email (using Jotforms) or verbally. Conduct follow-up to assist Case Managers and clients throughout application process to program enrollment. Review and address all alerts received by MDH pertaining to client assignment, deactivation, eligibility, and address changes; Communicate with Case Managers and Team manager about deactivation and transfers.
Maintain an accurate list of participants- those who are actively receiving services, those who are awaiting services, and those who have been discharged from services; Submit Authorization to Participate (ATPs) to assist with enrollment changes.

Customer Service


Triage calls and other inquiries from clients/families, providers, and outside agencies; Address any issue/concern or providing appropriate follow-up with assigned case manager to address issue/concern. Locate and organize available resources and resource lists. Provides general information and handles general questions about care coordination and/or the MDC program. Complete other duties as assigned by Case Managers, Team Managers or Program Director (i.e., process applications and forms, mail outgoing correspondence/process incoming correspondence, create forms, special projects/tasks, etc.). Demonstrates the ability to respond to changing situations in a flexible manner to meet current needs, reprioritizing work as necessary.

Care Management - Administrative


Provide primary clerical support including written correspondence (reports, letters, consents) as well as a variety of other duties including scanning, e-faxing, organizing/processing documents and filing. Perform administrative support tasks such as recording program meeting minutes. Serve as Administrator for councils/committees (perform administrative tasks such as taking meeting minutes, scheduling meetings and assisting facilitator with other duties as needed). Maintain electronic client files by scanning, uploading, and filing. Demonstrate knowledge and understanding of all administrative general office policies and procedures and the ability to reference them from appropriate books, manuals or computer sites. Prepare legally required and special reports.

Why Join Us

The hourly rate for this position is $19-$20/hour with the opportunity for quarterly success payments and mileage reimbursement.


We are proud to offer a comprehensive and award-winning benefits package including medical plans, FSA/HSA plans, dental, vision, matching 403b, and short term/long term disability options. We offer 11 paid holidays, a winter break, and generous PTO accrual.


We facilitate ongoing conversations about professional development opportunities and invest in our coworkers by providing funds to use for professional development, and funds for furthering education. We also encourage collaboration within our different councils and committees to get involved with other coworkers across the organization.


The Coordinating Center is committed to creating workforce where all individuals are treated with respect and dignity. We believe that is essential to the success of our organization and is reflected in our commitment to fair and equal employment opportunities for all. The Center is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, arrest record, gender identity, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, coworker activities and general treatment during employment. We believe we are stronger together. It's what makes us exceptional in achieving our mission and drives us to deliver culturally competent and effective care coordination services.


To request a reasonable accommodation for the job application or interview process, please contact our HR team at hr@coordinatingcenter.org or 410-987-1048.