Job Description

Overview

We are seeking a dedicated and compassionate Certified Medical Assistant (MA) to serve as a Care Coach within our healthcare team. This role is vital in providing exceptional patient care, supporting clinical operations, and ensuring seamless communication between patients and healthcare providers. The ideal candidate will possess strong clinical skills, a solid understanding of medical terminology, and experience working in fast-paced medical environments such as hospital medicine, urgent care, or outpatient clinics.

Responsibilities

Under the general supervision of the provider and

HealthArc

Care Team Lead , and working in conjunction with the patient's Care Team, the Care Coordinator is responsible for the provision of safe therapeutic and efficient care and services to patients, supporting a patient panel through providing synchronous and asynchronous communications and managing the coordination of care. Functions as a member of the

HealthArc

Care Team to assist in the planning and implementation of patient care based upon sound clinical preparation, knowledge, skills, and experience. Care is provided in accordance with the provisions of

Medical Assistant Certification

.

Essential Job Functions

Conducts interviews and questionnaires for eligible patients. Interacts and communicates synchronously and asynchronously in person, via telephone, video, email or text. Serves as the primary point of contact for the patient participating in any Care Management program; manages care and services and ensures effective communication among primary care providers, caregivers, providers and community supports Assists in the creation, review, revision and maintenance of an up-to-date comprehensive care plan for each patient. Utilizes SMART goal format to assist patients with setting and attaining their specific goals Utilizes motivational interviewing and evidence based approaches to empower patients to take charge of their own wellness in the context of their care plan and to influence patient behavioral changes to increase the level of compliance with customized care.. Works closely with the

HealthArc

Care Team to manage the day to day communications involving: symptom control, medication management, coordination of care and provide patient and family education Assists patients with use of devices as related to remote physiologic or therapeutic monitoring Communicates with physician, Nurse Practitioner, RN, Social Worker, Pharmacist or other health care providers regarding patient's status Collaborates with the patient's care team when the patient requires intervention or follow-up. Attends and prepares patient discussion for team huddles Manages case load, including monitoring reassessment needs and facilitating transitions of care. Maintains timely, complete and accurate documentation using HealthArc technology and electronic medical records. All other duties as assigned.

Qualifications

Current Certified Medical Assistant (CMA) certification required Proven experience in hospital medicine, urgent care, outpatient clinics, or similar healthcare settings Knowledge of dermatology, internal medicine, medical-surgical procedures, or emergency medicine is advantageous
This position offers an opportunity to be part of a dynamic healthcare team committed to delivering high-quality patient care across various clinical settings.

Job Type: Full-time

Pay: From $25.00 per hour

Expected hours: 40 per week

Work Location: In person