Job Description

Summary

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The Card Services Manager plays a critical role in driving the growth and adoption of the credit union's card programs - including debit, credit, and prepaid solutions - while proactively identifying and implementing innovative strategies to mitigate risk and reduce losses. This role combines strategic leadership, operational excellence, and member-centric innovation to ensure our card services deliver value, security, and convenience.

Key Responsibilities

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Card Program Growth & Adoption Develop and execute strategies to increase card usage, activation, and member engagement. Collaborate with marketing and product teams to promote card benefits and drive adoption. Monitor industry trends and member behavior to identify opportunities for new card features and programs. Risk Mitigation & Loss Prevention Lead efforts to detect, prevent, and respond to card-related fraud and losses. Partner with fraud prevention vendors and internal teams to implement advanced security measures. Analyze transaction data and risk indicators to continuously improve fraud detection systems.
Operational Oversight

Manage day-to-day operations of card services, including processing, disputes, chargebacks, and reconciliations. Ensure compliance with regulatory requirements and card network rules. Oversee system upgrades, integrations, and process improvements. Member Experience & Support Ensure timely and effective resolution of member card issues and inquiries. Champion enhancements that improve cardholder experience and satisfaction. Train staff regarding card-related procedures and member service best practices. Vendor & Partner Management Maintain strong relationships with card processors, fraud solution providers, and network partners. Negotiate service levels and monitor vendor performance.
Key Outcomes

Increased card adoption, usage, and profitability Reduced fraud losses and operational risk through proactive controls and innovation Enhanced member satisfaction with card services and support Streamlined card operations with improved efficiency and compliance
Competencies

Strategic Thinking - Ability to align card services with broader organizational goals Innovation & Problem Solving - Seeks creative solutions to improve card offerings and reduce risk Operational Excellence - Skilled in managing complex systems and workflows Member-Centric Mindset - Prioritizes member needs and experience in all decisions Risk Management - Strong understanding of fraud trends, controls, and mitigation strategies CU Hawaii FCU - Card Services Manager November 2025 Data-Driven Decision Making - Uses analytics to guide strategy and operational improvements Vendor Management - Effectively negotiates and collaborates with external partners Leadership & Collaboration - Inspires teams and works cross-functionally to achieve results Regulatory Knowledge - Familiar with card network rules, compliance standards, and financial regulations
Qualifications

Bachelor's degree in Business, Finance, or related field (Master's preferred) OR an equivalent combination of education and experience 5+ years of experience in card services, fraud prevention, or financial operations Proven track record in driving card program growth and managing risk Strong knowledge of card processing systems, fraud tools, and regulatory requirements Excellent communication, analytical, and leadership skills
Pay: $60,000.00 - $90,000.00 per year

Benefits:

401(k) matching AD&D insurance Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Referral program Vision insurance
Work Location: In person