Job Description

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About Hoskinson Health & Wellness Clinic

Hoskinson Health & Wellness Clinic is a

newly founded, team-based, physician-led, comprehensive health and wellness clinic

located in the beautiful community of

Gillette, Wyoming

.


Our organization was created to provide

proactive, patient-centered healthcare

to meet the growing needs of our community.

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Our Mission & Philosophy

Hoskinson Health & Wellness Clinic is

owned and operated by physicians

united in their commitment to address long-standing gaps in the healthcare system.


Our mission is to help patients

live better, healthier lives

by delivering comprehensive, coordinated care through a diverse team of specialists and support staff.


We believe that patients are

more than their diagnoses

and deserve access to education, resources, and time with their care team.


To ensure this mission is met, we:

Integrate

advanced and effective technology

Encourage

collaboration

among providers and support staff Maintain

lower patient volumes

to allow for meaningful, personalized care
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Position Summary

The

Call Center Medical Assistant (MA)

serves as the

first point of contact for patients

and plays a key role in ensuring each patient receives exceptional care and support.

This position provides both administrative and clinical coordination, offering an opportunity to contribute directly to the patient experience in a collaborative, patient-focused environment.

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Key Responsibilities

Deliver outstanding customer service through inbound and outbound calls, addressing patient inquiries and requests with professionalism and empathy. Schedule appointments accurately and efficiently based on provider availability and patient preference. Educate patients about clinic procedures, services, insurance coverage, and pre-appointment requirements. Listen attentively to patient concerns and work proactively to resolve issues, escalating as necessary. Accurately record patient information, appointment details, and call interactions in the electronic health record (EHR). Conduct follow-up calls to ensure patient satisfaction and continuity of care. Collaborate effectively with healthcare providers, administrative personnel, and support staff to coordinate patient care. Ensure compliance with all relevant regulations, including

HIPAA

, and adhere to clinic policies and procedures. Perform other duties as assigned.
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Education, Certifications & Licenses

Required:

High school diploma or equivalent

Certified Medical Assistant (CMA)

credential through an accredited program Athena One and Dialpad experience preferred
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Required Skills & Abilities

Excellent interpersonal, written, and verbal communication skills Proficiency in EHR systems and healthcare software Knowledge of insurance verification and basic medical billing processes Strong understanding of patient privacy laws (HIPAA) Exceptional attention to detail and organizational skills Ability to thrive in a

fast-paced, high-volume

environment Adept at multitasking, problem-solving, and maintaining professionalism under pressure
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Physical & Working Conditions

Light work:

exerting up to 15 pounds of force occasionally (up to 33% of the time) Possible exposure to contaminated needles or infectious body substances Ability to work designated shift lengths (8-12 hours) Prolonged periods of sitting, computer work, standing, bending, and movement
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Benefits

Health Insurance:

100% of premiums covered by the company (medical, dental, vision, STD, LTD, and life insurance)

Supplemental Insurance:

Optional hospital, cancer, accident, and voluntary life coverage

Retirement:

Competitive company match --

no waiting period required

Paid Time Off (PTO):

Generous policy to support work-life balance

Professional Development:

Financial assistance available for approved continuing education and training opportunities
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Additional Opportunities

Hoskinson Health & Wellness Clinic also offers

company-provided medical scribe training

under the guidance of a leading physician. This program is designed to

enhance your skill set and promote career growth

within our expanding healthcare team.



The Clinic is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. The Clinic is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact Human Resources at 307-387-9850.