Job Description

Call Center Representative

Book service appointments and do whatever is necessary to promote customer satisfaction.

Responsibilities

Convert incoming customer calls into booked service appointments. Deliver call scripts with an authentic cadence; be clear, compelling and personable. Respond to customer requests, resolving issues and promoting the brand. Be professional and establish customer rapport, encouraging repeat business. Participate in training to boost booked calls and practice outbound calling. Adhere to the company's plan for resolving customer complaints quickly and favorably. Maintain and update customer databases with complete and accurate information.
Competencies for Success

Develop a proven track record in customer service. IT competent; good typist and proficient with phone systems. Highly organized with exceptional follow-through abilities. Strong verbal and written communications. Ability to build trust and demonstrate empathy. Personality that blends well with a fast-paced, goal-driven environment. Competitive individual contributor who also loves to win as a team. Highly motivated, flexible and great attitude on life.

Desired Skills and Experience

If you can achieve the above and you find it fun and challenging - you have just the right amount.

If you want to be part of something bigger than just a job - make this career move and find exactly what you're looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company.

If this sounds like you, spend a little time learning about R.A. Biel Plumbing and Heating, Inc. by visiting www.rabielplumbing.com. When you're ready, please follow the directions at www.rabielplumbing.com/career to apply for this position.

Equal Opportunity Employer

Job Type: Full-time

Pay: From $12.00 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance
Experience:

Call center: 2 years (Required) Cold calling: 2 years (Required)
Work Location: In person