Job Description

This position is Monday through Friday, 40 hours per week, with shifts occuring between 7:30am and 6:00pm.

ESSENTIAL DUTIES AND RESPONSIBILITIES

+ Manages large volume of customer calls in friendly and courteous manner.
+ Provides customer service through attentiveness, clear communication, and time management skills.
+ Obtains and evaluates all relevant information to handle and schedule appointment to the appropriate service area.
+ Serves as a patient liaison for scheduling of services for multiple departments.
+ Maintains customer records by updating account information.
+ Provides clerical, secretarial and project management functions for the service area.
+ Locates referrals and calls patients to schedule appointments for different service areas.
+ Communicates with clinic staff either by telephone or electronically to handle questions or concerns of customer.
+ Continuously evaluates and identifies opportunities to drive process improvements that positively impact the customer's experience.
+ Provides feedback on the efficiency of scheduling discrepancy to department leadership for process improvement.
+ Ensures compliance with all federal and state HIPAA/PHI laws.
+ Interfaces with multiple departments and multiple computer systems.
+ Performs other duties as assigned.

LICENSES AND/OR CERTIFICATIONS

+ None required.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

+ High school graduate or GED.
+ Knowledge of medical terminology gained either through coursework or work experience highly preferred.
+ Ability to relate well with the public.
+ Ability to effectively gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation.
+ Ability to schedule appointments for multiple departments based on phone screening and scheduling priority algorithm.
+ Ability to utilize scheduling software and maintain updated schedules.
+ Able to work in multiple computer systems simultaneously.

WORKING CONDITIONS

+ Normal office environment with little exposure to excessive noise, dust, temperature and the like.

PHYSICAL REQUIREMENTS

+ Click here to view physical requirements.


Location: Childrens Hospital of The Kings Daughters Sports Med Orthopedics Call Ctr

Schedule: Full-Time, Days/Evenings, M-F