Job Description

Full-time Client Support Representative with data entry responsibilities. We are looking for a reliable, detail-oriented candidate that will deliver exceptional care to our clients at our Wimington, Delaware Location. Working alongside a great team, you will be responsible for providing reliable, friendly, and consistent service for our clients.

Customer Service Responsibilities List:

Respond to customer inquiries and requests via telephone and email in a timely fashion Document all inquiries, requests, resolutions, and follow-up tasks Escalate inquiries and requests as necessary to the appropriate department or individual following outlined guidelines Display a courteous and empathetic attitude to all clients Identify and assess clients' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle client complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Follow communication procedures, guidelines and policies Take the extra mile to engage clients Data Entry

Requirements and skills:

2-3 years call center experience Strong phone contact handling skills and active listening Demonstrate ability to listen skillfully, collect relevant information, build rapport and respond to clients in a compassionate manner Excellent interpersonal and communication skills Ability to multi-task Demonstrate ability to prioritize tasks and manage time effectively Proficient in Microsoft Office

Experience:

? Call center: 2 years (Preferred)

? Customer Service: 2 years (Preferred)

Job Type:

Full-time (Only full-time employees are eligible)

Schedule:

8 hour shift Monday to Friday Weekends as needed

Benefits:

If desired, Employee has the opportunity to work OT (Pays 1.5 Base Pay)
Paid Annual Bonus Paid Time Off 401(k) Retirement Plan

Supplemental pay types:

Bonus opportunities Overtime Pay - 1.5 Times Base Pay

Work Location:

In Person

Job Type: Full-time

Pay: $15.50 - $16.00 per hour

Benefits:

Flexible schedule Paid time off
Work Location: In person