Call Center Representative Job in Urologic Specialists of New England

Call Center Representative

West Warwick, RI, US, United States

Apply On Company Site

Job Description

Very busy urology practice is seeking driven and reliable candidates for our West Warwick office location. Serves as initial point of contact through our call center to register all new patients and direct current patients - utilizing skills of tact, compassion and confidentiality in a professional manner. Hours of operation are Monday - Friday from 8:00 am - 4:30 pm, hours of operation can vary in certain circumstances.

ESSENTIAL FUNCTIONS:

Registration of New patients Updating existing patient demographics Scheduling patients based on urgent diagnosis Answer all phone calls in a patient, empathetic, and passionately communicative manner. Understand various aspects of medical insurance Learning urgent call management techniques Responsible for any other duties as may be assigned by Practice Manager. Responsible for obtaining insurance referrals if one is required & all medical records for new patients.

Skills:

Strong communication skills, verbal and written Computer skills, being proficient with Windows based software Strong problem solving skills and ability to think quickly, professional and efficiently Ability to represent our organization in a professional manner

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

HIPAA and other regulatory policies Insurance regulations, policies and procedures Medical office procedures, policies, practices and medical terminology, telephone protocol and professional etiquette Electronic medical systems is a plus, including Athena/Centricity Ability to multitask. Bilingual is preferred
Job Type: Full-time

Pay: $15.00 - $21.00 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance
Work Location: In person

Beware of fraud agents! do not pay money to get a job

MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.