Job Description

Building Name: UVMMC - 40 IDX Drive
Location Address: 40 IDX Drive, South Burlington Vermont
Regular
Department: Call Center
Part Time
Standard Hours: 20
Biweekly Scheduled Hours: 40
Shift: Variable-8-10Hr
Primary Shift: -
Weekend Needs: Other
Salary Range: Min $21.84 Mid $26.82 Max $31.79
Recruiter: Jaclyn Kimak
*This role is on-site in South Burlington and not a remote position*
Call Center Representatives provide front-line customer service to patients, staff, providers and other members of the UVM Health Network community. The Call Center is a central hub for calls to UVM Medical Center, Porter Medical Center, and Central Vermont Medical Center. Call Center Representatives assess callers' needs, and either redirect calls, give the required information, or complete the connection to another staff member or provider. They use independent judgment, and a variety of resources/applications, to locate the appropriate protocol or to act when a protocol is not readily available or established. Call Center Representatives impact patient safety by accurately connecting every caller to the right person in the appropriate timeframe. They must prioritize multiple simultaneous tasks. They are a key resource for facilitating communication for patient care. Each member of the Call Center team contributes to a reliable system of communication for over five thousand calls each day. This position is on-site and is not eligible for telecommuting.
Education:

• Associate Degree or equivalent education.

Experience:

• Demonstrated customer service in a medical, fast-paced retail, or other business environment.

This is a bargaining union position.

Skills Required