Job Description

Vietnamese Speaker Needed

Job Summary

At InTouch Marketing Call Centers, we rely on knowledgeable professionals to interact with customers on behalf of our contracted clients. We are looking for a representative to join our team, managing a large volume of inbound and outbound calls. The ideal candidate will be a quick learner who can memorize scripts and adapt them as issues arise during a call. As the voice of our company, the call center representative must have excellent communication and interpersonal skills, as well as be enthusiastic about helping our clients & driving satisfaction.

Responsibilities

Manage 100-150 inbound/outbound and outbound calls per day Follow communication "scripts" when handling different topics Provide a consultative approach, overcome objections and create value to clients Build sustainable relationships and engage clients by taking the extra mile Develop sales strategies and techniques to aid in conversion rate yield and monthly goals Frequently attend training sessionss to improve knowledge and performance level for new & upcoming projects Meet personal/team qualitative and quantitative targets Complete Comprehensive Initial Training Period to become familiarized with our projects & systems

Required Skills and qualifications

Previous experience in a customer support role Strong phone and verbal communication skills along with active listening Familiarity with CRM systems and practices Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively High school degree or higher
InTouch Marketing uses E-Verify to confirm the identity and employment eligibility of all new employees, regardless of citizenship status. By applying for this position, you acknowledge and agree to participate in E-Verify as part of the hiring process.

For more information about E-Verify, please visit the official website at [E-Verify.gov].

InTouch Medical Marketing Call Centers is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other status protected by applicable law."

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off
Work Location: In person